Executive Director, Institute for Citizen-Centred Service
Dan joined the ICCS in April 2015. He leads a dynamic team that helps public sector organizations pursue service excellence through research, learning, collaboration and professional development. Previously, Dan worked for the Government of Canada as a Senior Director leading a number of innovative teams that provide services to small businesses and entrepreneurs including the Canada Business Network and BizPaL.
Mr. Batista has a Master of Public Administration degree from Carleton University and a Master of Electronic Commerce degree from Dalhousie University.
In 2012, Dan received a Queen Elizabeth II Diamond Jubilee Medal, and in 2013 he was the recipient of the Institute for Citizen-Centred Service's Ralph Heintzman Leadership Award, for his commitment and leadership to developing and delivering client-centric services across all levels of government.