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Citizen First - Powered by the Institute for Citizen-Centred Service

Board of Directors

Dan Batista

Executive Director, Institute for Citizen-Centred Service

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Natasha Clarke

ICCS President and Associate Deputy Minister & Chief Digital Officer, Government of Nova Scotia, Service Nova Scotia

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Anik Dupont

ICCS Secretary & Director General, Identity Policy and Programs Directorate, Integrity Services Branch Service Canada

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Carroll Francis

Supervisor, Customer Contact Centre, City of Brantford

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Karla Hale

ICCS Past President & Director, Community Connections, Region of Peel

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Christian Laverdure

ICCS Vice-President and Director General, Tribunal Services, Immigration Refugee Board

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Paul Pierlot

ICCS Treasurer & Director, Regulatory Accountability, Manitoba Finance, Government of Manitoba

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Roma Robinson

Senior Manager, Executive Council, Human Resource Secretariat, Government of Newfoundland and Labrador

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Judy Ross

VP Enterprise Services, Service New Brunswick

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Vidya ShankarNarayan

Director General, Digital Government, Innovation, Science and Economic Development (ISED)

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Silvano Tocchi

Director General, Canada Revenue Agency

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Nicholas Wise

Chief Information Officer, Public Safety Canada

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Board Advisors


Sharon Squire

Deputy Ombudsman, Office of the Veterans Ombudsman

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