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Citizen First - Powered by the Institute for Citizen-Centred Service

Executive Director

As of April 2015, Dan Batista became the Executive Director of the ICCS.

Dan Batista

Dan joined the ICCS in April 2015. He leads a dynamic team that helps public sector organizations pursue service excellence through research, learning, collaboration and professional development. Previously, Dan worked for the Government of Canada as a Senior Director leading a number of innovative teams that provide services to small businesses and entrepreneurs including the Canada Business Network and BizPaL.

Dan has a Master of Public Administration degree from Carleton University and a Master of Electronic Commerce degree from Dalhousie University.

Dan received a 2012 Queen Elizabeth II Diamond Jubilee Medal, and the Institute for Citizen-Centred Service 2013 Ralph Heintzman Leadership Award, for his commitment and leadership to developing and delivering client-centric services across all levels of government.

The Institute recognizes the service of Guy Gordon who served the Institute from January 2009 – March 2015.