Citizen First - Powered by the Institute for Citizen-Centred Service

Heintzman Leadership Award

Call for nominations is now closed for the 2019 award

Nominate an outstanding Canadian public sector leader who over a significant period of their career transformed the quality of citizen-centred service in their own jurisdiction and across Canada.

Presented annually, recipients of the Award must have demonstrated superior and sustained leadership resulted in transformational change to the quality of public sector service delivery within their own jurisdiction and across jurisdictional boundaries


Ralph Heintzman was the founder of the Citizen Centred Service Network in 1997, while Vice Principal of the Canadian Centre for Management Development. When he moved to the Treasury Board Secretariat in 1998, he created the Public Sector Service Delivery Council, which he co-chaired until 2002.

It was his vision and commitment that helped the Council to grow as an important new platform for joint inter-governmental research, learning and collaborative action to improve service to Canadians. He was also one of the chief architects behind the design, funding and creation, of the Institute for Citizen Centred Service. It seems therefore, most appropriate that ICCS name its annual Leadership Award in honour of the person who provided the leadership to bring ICCS to life.

Award winners

2018 - Sharon Squire
2017 - Bette-Jo Hughes
2016 - Frank D’Onofrio
2015 - David Bennett
2014 - Deborah Lipscombe
2013 - Dan Batista
2012 - David Szwarc
2011 - Sue Corke
2010 - Bob Stark
2009 - D. Scott Campbell
2008 - Andrew Mellor
2007 - Roy Wiseman
2006 - Brian Marson
2005 - Lori MacMullen
2004 - David Miller
2003 - Art Daniels