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Evaluation criteria and process

About

The Heintzman Leadership Award is presented annually by the Institute for Citizen-Centred Service (ICCS) to an individual who has demonstrated outstanding leadership within the Canadian public sector in promoting citizen-centred service.

Recipients of the award are visionary and innovative leaders who have demonstrated throughout their career outstanding and sustained leadership in not only delivering citizen-centred services, but in truly transforming public services. They have led service improvement initiatives in their own organization, jurisdiction and collaborated with partners across Canada to develop and implement integrated and seamless services for Canadians.

This award is named in honour of Ralph Heintzman, the founding co-chair of the Public Sector Service Delivery Council.

Nominations

Please note ICCS will only accept online submissions.

Each nomination must include:

A. A completed online Heintzman Leadership Award nomination form.

B. A Nomination Summary highlighting the achievements of the nominee as a leader in promoting citizen-centred service of no more than 1,000 words in length.

C. Letters of Support from colleagues who can testify to the nominee’s achievements as a leader in promoting citizen-centred service. The nomination should include no more than three (3) letters of support.

Critical Dates Deadline for Submission of Nominations: Nominations for the 2021 Heintzman Leadership Award will be accepted online until Thursday, September 30, 2021, 11:59 p.m. EDT.

Announcement of 2021 Award Winner: The winner will be announced in the Winter of 2022.

Conditions of the Award

1. The award shall be known as "The Heintzman Leadership Award” of the Institute for Citizen-Centred Service.

2. The trophy shall be presented as a mark of distinction and exceptional achievement to an individual who has demonstrated outstanding leadership within the Canadian public sector in promoting citizen-centred service. In particular, recipients of the award have demonstrated superior and sustained leadership that has resulted in transformational change to the quality of public sector service delivery both within their own jurisdiction, and across jurisdictional boundaries.

3. Announcement of the award will be made in the Winter of 2022 and will be published on the Institute for Citizen-Centred Service website.

4. All nominations for an award shall be made with supporting letters of no more than three letters.

5. In order to qualify for consideration, the nomination application form, nomination summary and letters of support must be received by the Institute for Citizen-Centred Service no later than the 30th day of September 2021.

6. The Executive Director of the Institute for Citizen-Centred Service shall refer all such nominations received by him/her to a special committee of independent judges for review.

7. Each nomination shall be accompanied by a nomination application form, a nomination summary with a concise description of the work and achievements of the nominee that, in the opinion of the nominators, qualify the nominee for the award, together with such supporting letters that the judges will use to consider.

8. Any false information submitted in the nomination application, nomination summary or letters of support would revoke the application or award.

9. No award shall be made in any year if, in the opinion of the judges, no nomination worthy of an award is received.

10. The winner of the 2021 Heintzman Leadership Award will be advised of the Jury’s decision in the Fall of 2021.

11. A nomination is eligible for three years from the original date of submission.

12. The committee of judges shall decide on or before the 30th day of November 2021 the person, if any, who is to receive the award for that year.

13. All submissions are the property of the Institute for Citizen-Centred Service.