Citizen First - Powered by the Institute for Citizen-Centred Service

Our partners

As a non-profit centre of excellence, we work with governments across Canada and around the world to improve public sector service delivery. We have continuously worked with our partners to provide them with insightful tools to better serve Canadian citizens and businesses. In the spirit of continuous improvement and innovation, we want to push the limits in providing better learning, research and performance measurement tools.

Our philosophy has been to seek partners to explore how to further improve the value of our actionable citizen satisfaction insights. By working with private and public sector partners, we continue to discover new technologies and analytics that align with our services.

Learn about our exciting projects:

PathosAI: Are Canadians Emotionally Engaged with the Government?

PigeonLine: Research analytics using artificial intelligence

Apolitical: Bootcamp focussing on how to make existing services more citizen-centric