Citizen First, powered by Institute for Citizen-Centred Service, and Apolitical have partnered to create an email bootcamp focused on Continuous Service Improvement. Based on the Service Improvement Planning and Implementation framework, this free resource provides government employees worldwide with an overview of how to improve their services to meet the needs and expectations of their citizens and clients. The bootcamp will also promote Citizen First’s online self-study programs and increase awareness of our organization internationally.
Citizen-centric design is more important than ever. Ensuring that government services are accessible and easy to use is a must. But how can public servants apply citizen-centric design to improve existing services? This Citizen First- Apolitical bootcamp focuses on how to make existing services more citizen-centric using a four-step process and equip you with the tools and resources you need to assess your services and develop your desired future state.
Citizen First’s role is to provide public sector organisations with the tools to give an excellent service delivery experience to citizens. We work and collaborate with governments across Canada and around the world to improve the service delivery experience.
Bootcamp participants will learn how to:
- Assess your organisation’s capacity to make meaningful service improvements
- Identify best practices for collecting citizen feedback
- Develop a strategic service improvement plan and ensure successful implementation
This unique partnership with Apolitical will assist us to enhance awareness of our programs and services globally. We look forward to more collaboration with Apolitical and other similar organizations.