I continue to be so proud of the work done in Canada, and by the Institute for Citizen-Centred Service (ICCS), as we aspire to excellence in public sector service delivery. We have a solid infrastructure, and an amazing opportunity, to learn from each other and capitalize on best practices.
2016–17 was a year of considerable reflection, renewal and innovation for the ICCS. After a third straight year of positive financial performance across all our services and products, the ICCS is now poised to begin thinking about its future; how and where best to reinvest, and how it can thrive and prosper in the years ahead. Under the exceptional guidance of the ICCS President, Board and Joint Councils, the ICCS set out to examine its business model, services and products, and consider future market opportunities.
92% increase in Certified Service Professionals
9.2% increase in Certified Service Managers
Certified Service Professional course now online
In 2016/17, we continue the revenue positive fiscal trend from the previous year across all business lines while averaging lower expenditures.