As President of the ICCS, it’s my pleasure to announce another successful year. I attribute this success to our diligent Board of Directors and Executive Director. Together they have completed important projects to ensure that ICCS is well positioned for continued success. This year’s success is also due to the hard work of our ICCS team who supported the work of the Institute. In the spirit of service excellence, they ensured that our members and the broader public service community continued to receive exceptional services.
As Executive Director, I am very proud to report that the ICCS has had an exceptional year. This is all due to the strong collaborative efforts of the Board of Directors, Joint Councils, and the Institute’s exceptional team members.
I’m proud to report that ICCS had another positive financial year. We saw revenues increase across all lines of business, notably Research, the Common Measurements Tool and Benchmarking. The Certification and Learning programs is where we witnessed the greatest increase in revenue. Supported by strong demand towards the latter part of the year, the ICCS delivered additional training programs beyond what had been forecasted.
18% increase in Certified Service Professionals
31.1% increase in Certified Service Managers
More than 340 twitter followers to date
In 2018/19, we continued the revenue positive fiscal trend from the previous year across all business lines while averaging lower expenditures.