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Citizen First - Powered by the Institute for Citizen-Centred Service

Contact Centre Community of Practice

The contact centre industry is evolving at a rapid pace in response to citizen service expectations and rapidly evolving technology. The PSSDC Committee identified a need to create a forum where federal, territorial, provincial, and municipal contact centre leaders can meet to share knowledge, cultivate best practice and foster innovation.

Please click here to access the full repository of the Contact Centre Community of Practice. Access is granted to members’ only. Password required.