Job opportunity: Digital Identity Program Executive

Organization: Institute for Citizen-Centred Service

Date Posted: 2024-05-31

Location: Remotely with travel required (across Canada)

Country: Canada

Description & Details

Executive Lead, Pan- Canadian Digital Trust and Credentials Program

The Institute for Citizen-Centred Service (ICCS) is looking for an Executive Lead for the pan-Canadian Digital Trust and Credentials Program (DTCP). This role leads and manages the DTCP, including engaging internal bodies within the Joint Councils, such as the Jurisdictional Experts on Digital Identity (JEDI), federal/provincial/territorial (FPT) Ministers’ and Deputy Ministers’ Table on Digital Trust and Cyber Security, and external digital trust partners.

We believe that interjurisdictional collaboration is key to achieving collective impact to generate a trustworthy pan-Canadian infrastructure for digital trust that serves all Canadians. Specifically, you will provide leadership in the areas of:

Strategic Planning and Financial Management

  • Work closely with the ICCS Executive Director, ICCS Board and the Joint Councils to set the overall strategic direction for the DTCP.
  • Lead the strategic planning, implementation, management, and reporting for the DTCP.
  • Build, deliver, and measure a strategic roadmap that is aligned with ICCS and Joint Council priorities.
  • Secure funding to support DCTP plans from participating Canadian jurisdictions.
  • Budget management, including planning and monitoring, reporting, resource management and allocation, financial forecasting, cost analysis, and risk assessment for operational and project budgets.
  • Develop, recommend, and administer the annual budget for DTCP and ensure that the expenditures are maintained within approved budgets.

Program Delivery

  • Working closely with ICCS Secretariat in planning and development of the pan-Canadian Deputy Ministers’ Table and the Ministers’ Meetings and the symposium.
  • Manage DTCP committees and key stakeholder tables, which may be in person or virtual, to ensure the success of the program.
  • Champion and create interoperable digital credentials, implementation guidelines, and support the work of shared narrative for a pan-Canadian platform.
  • Design and deliver services to support member and jurisdictions for alignment and compatibility.
  • Lead work of a group of professionals including technical subject matter experts, policy, and partners to implement common components.
  • Provide program delivery oversight: identify and manage risks, ensure quality and optimal program delivery.
  • Support complex technology, social, and change management projects.

Partnership and Relationship Management

  • Develop ongoing positive working relationships within the ICCS, Joint Councils, with partners, and jurisdictions.
  • Foster collaboration and service excellence and act as a trusted advisor.
  • Build collaborative relationships with open-source communities, partners, and jurisdictional stakeholders.
  • Demonstrate how and where the DTCP can add value to, transform, or support their respective initiatives.
  • Foster and manage external partner relationships and contracts to deliver on digital transformation.

Culture and Team Leadership

  • Creativity and innovation: Encourage creativity and innovation by welcoming diverse perspectives, promoting healthy debate, and questioning the status quo.
  • Equity and Accountability: Respecting each other’s ideas and leaning into equity and accountability, creating a sense of independence and ownership.
  • Performance and Resiliency: Build high performance and resiliency through modelling standards, trust, transparency, and respect.


  • A university degree in business or public administration, or a related field and ten (10) years of leadership experience in the public sector, not-for-profit sector OR an equivalent combination of education and experience.
  • Solid ability to foster an atmosphere of trust, understanding and cooperation to build strategic partnerships with internal/external stakeholders across Canada.
  • Sound judgment and political acumen, with the ability to work closely with all levels of government and industry partners and vendors.
  • Collaborative and inclusive senior leader who can bring resources to bear to produce high-quality products with limited resources.
  • Strategic thinker who can set a clear vision and lead from vision to reality.
  • Exceptional project leadership and delivery, multi-tasking skills and people skills.
  • Knowledge of administration, procurement/contract management, and human resource management.
  • Exceptional stakeholder management experience backed by excellent communication, and relational skills
  • Knowledge of Digital Trust, credentials and the pan-Canadian Trust Framework (PCTF) and awareness of emerging digital technologies is an asset.

Working Conditions

  • Work is typically performed in a virtual environment.
  • Occasional travel for ICCS and DTCP meetings.
  • Willingness to work overtime and/or work on weekends as required during peak periods or due to business requirements.

How to apply

If you are interested in contributing to advancing digital tools and a pan-Canadian platform, send in your resumé to