Learn with us
Certification & Learning programs offer high-quality professional education opportunities to public sector service delivery employees. Designed by senior leaders from the Canadian service delivery community to help you gain trust from the citizens you serve.
Learning objectives:
- Establish a common language and consistent standard of excellence within the service delivery community
- Professionalize the service delivery practice
- Encourage the use of the citizen-centred approach
Why choose our learning programs?
We offer flexible professional service delivery training options for your organizational needs. You decide how your employees can help increase the level of service citizens want when interacting with the programs and services of your organization.
Our programs
- Certified Service Manager: Self-study or three-day training program for service delivery managers.
- Certified Service Professional: Self-study or two-day training program for frontline service delivery staff.
- Train the Trainer Program: Increase your organization's internal capacity for staff training and development.
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Contact us to discuss the best options for your organization’s training needs.
