Citizen First - Powered by the Institute for Citizen-Centred Service

Learning and Training

Flexible training options on excellent service delivery.

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Certification & Learning programs offer high-quality professional education opportunities to public sector service delivery employees. Designed by senior leaders from the Canadian service delivery community to help you gain trust from the citizens you serve.

Learning objectives:

  • Establish a common language and consistent standard of excellence within the service delivery community
  • Professionalize the service delivery practice
  • Encourage the use of the citizen-centred approach

Why choose our learning programs?

We offer flexible professional service delivery training options for your organizational needs. You decide how your employees can help increase the level of service citizens want when interacting with the programs and services of your organization.

Our programs

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Contact us to discuss the best options for your organization’s training needs.