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Measure and Benchmark

Benchmark and measure your public sector organization and programs to identify and implement good practices.

The Common measurements tool is an easy-to-use client satisfaction survey instrument that facilitates benchmarking across jurisdictions. Using the Common Measurements Tool, public-sector managers are able to understand client expectations, assess levels of satisfaction, and identify priorities for improvement.

About the Common Measurements Tool

Compare the performance of your public sector organization and programs with others to learn and improve your service delivery experience.

Benchmarking Service

Benchmark and measure your public sector organization and programs to identify and implement good practices.

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