Certified Service Professional, October 17 & 18, 2023 ($195.00 plus applicable taxes)

This workshop is designed for frontline service delivery professionals. In addition to improving participant’s knowledge of the citizen-centred approach and professionalizing service delivery, the course focuses on the following:

  • Establishing a common competency framework
  • Encouraging the development of knowledgeable and skilled staff
  • Promoting shifts in frontline behaviours and attitudes, leading to improved service quality
  • Enhancing frontline capabilities and capacity, generating improved employee engagement