Designing Service Standards, November 15 & 16, 2022 ($195 plus applicable taxes)

Citizen-Centric service is about meeting expectations. Using service standards helps organizations see how often these expectations are met. Learn how to assess current standards, what makes components and characteristics effective service standards need, and how to put them into action. Workshop participants will walk away with a firm understanding of what an effective standard looks like and a step-by-step guide on how to design and implement them.

Learning Objectives:

  • Defining what effective service standards look like
  • Develop understanding of key characteristics of effective standards
  • How to use 5-step process for creating and implementing service standards