The Effective Service Delivery Manager, October 18 & 19, 2022 ($195 plus applicable taxes)

Citizen-Centric service delivery can be complex. Effective service delivery management means being able to engage and empower team members and to create safe, inclusive spaces that foster a citizen-centric approach. In this interactive workshop, participants will learn the key competencies required of an effective service delivery manager, how to motivate team members and keep them engaged, and how to create efficient, inviting workplaces.

Learning Objectives:

  • How to assess your leadership/managerial style
  • How to assess employee engagement and what drives it
  • The role of Organizational Values
  • How to manage client demand and workforces
  • Managing service spaces