Public sector service delivery organizations at all levels of government who provide services to citizens.
There are more than 30 municipal, provincial, territorial, and federal governments across Canada and around the world which have adopted this award-winning tool to provide excellence in service delivery.
It’s important to know the level of satisfaction citizens experience when accessing your programs and services; you can use this client satisfaction survey tool which provides an easy-to-use set of questions. Its benefits include:
Construct a client satisfaction survey from a set of “core” questions that correspond to the key drivers of citizen satisfaction when it comes to interacting with governments. The “core” questions examine timeliness, accessibility, knowledge, competence, fairness, and outcome, in addition to other aspects of service delivery.
Consult our larger bank of questions, which were compiled over the years, to include in your survey questionnaire.
Decide if you want to add customized questions that will help you improve the quality of your organization’s service delivery.