Citizens First 2020

Improving services for citizens

This is the latest in a series of research initiatives sponsored by the Institute for Citizen-Centred Service. It focuses on offering Canadian public sector managers insight into citizens’ views of government services, and on identifying trends and providing suggestions on where to focus service quality improvements for greatest results.

Let us do the heavy lifting and work with you to learn what citizens think and expect of your service. You will gain an actionable improvement plan with cost-saving approaches to implement.

Download previous studies to get an overview of the Citizens First research.

Obtain more details on study objectives, methodology, timelines, and pricing.