Having worked with the ICCS for many years, it’s my honour and privilege take on the role of President to help organization in delivering excellent services to its clients and citizens. The ICCS has been devoted to excellence in public service delivery for many years and I will endeavour to continue to advance this organization in this pursuit.
I’m pleased to present the 2019/2020 Institute for Citizen-Centred Service (ICCS) Annual Report. Once again, our dedicated and passionate team provided valuable services, programs and knowledge aimed at supporting public sector organizations across Canada and the world in the pursuit of citizen-focused service excellence.
18% increase in Certified Service Professionals
9% increase in Certified Service Managers
More than 450 twitter followers to date
In 2019/20, we saw a decline in the revenue trend compared to previous years.