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Citizen First - Powered by the Institute for Citizen-Centred Service

Research
and Publications

Citizens First 2020 * Subscribe today

Business First 2019 * Get your copy

Find out how citizens and business view public sector services at all levels of government.

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Measure
and Benchmark

Compare and benchmark your organization’s user satisfaction.

Use research-supported methodologies to get the competitive advantage needed to improve service delivery of your organization.

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Learning
and Training

Flexible training options on excellent service delivery.

Support your team while improving the service delivery experience your organization provides.


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Councils

Unique model of all levels of government working together to improve service delivery.

As a neutral Federal, Provincial, Territorial, and Municipal platform for collaboration, we provide support services to the Public Sector Service Delivery Council and the Public Sector Chief Information Officer Council.

About the Councils

Upcoming Events

  • March 1, 2021
    7th annual international virtual conference — May 10 and 11

    Share your organizational excellence with colleagues from around the world. Join the International Best Practice Competition to learn best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. Submit your practices for assessment and improvement by March 1, 2021 to gain an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices.

  • March 9, 2021
    Designing Service Standards (workshop)

    Designing Service Standards Learn how service standards and service targets are connected, where and how to apply service standards, and approaches to developing effective service standards. This workshop will be delivered over two 3-hour webinars on March 9 and 10 and facilitated by Carole Spicer of Spicer Facilitation & Learning. Cost $195 + applicable taxes.

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