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Citizen First - Powered by the Institute for Citizen-Centred Service

Research
and Publications

Citizens First 2020 * Subscribe today

Business First 2019 * Get your copy

Find out how citizens and business view public sector services at all levels of government.

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Measure
and Benchmark

Compare and benchmark your organization’s user satisfaction.

Use research-supported methodologies to get the competitive advantage needed to improve service delivery of your organization.

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Learning
and Training

Flexible training options on excellent service delivery.

Support your team while improving the service delivery experience your organization provides.


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Councils

Unique model of all levels of government working together to improve service delivery.

As a neutral Federal, Provincial, Territorial, and Municipal platform for collaboration, we provide support services to the Public Sector Service Delivery Council and the Public Sector Chief Information Officer Council.

About the Councils

Upcoming Events

  • April 28, 2021
    The Effective Service Delivery Manager (workshop)

    Delivering public sector service is unique in its requirements to balance public expectations while maintaining fiscal responsibility. In this interactive workshop, participants will learn the competencies required of an effective service delivery manager, how to engage employees and build a culture of service in their organization. This workshop will be delivered over two 3-hour webinars on April 28 and 29, 1pm EST and facilitated by Carole Spicer of Spicer Facilitation & Learning. Cost $195 + applicable taxes.

  • May 12, 2021
    Building Organizational Service Excellence (workshop)

    Building Organizational Service Excellence Learn how to build service excellence by responding to trends in public service, listening to their clients, and balancing service demands with external requirements. This workshop will be delivered over two 3-hour webinars on May 12 and 13, 1pm EST and facilitated by Carole Spicer of Spicer Facilitation & Learning. Cost $195 + applicable taxes.

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