Citizen First - Powered by the Institute for Citizen-Centred Service

and Publications

Citizens First 2020 * Subscribe today

Business First 2019 * Get your copy

Find out how citizens and business view public sector services at all levels of government.

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and Benchmark

Compare and benchmark your organization’s user satisfaction.

Use research-supported methodologies to get the competitive advantage needed to improve service delivery of your organization.

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and Training

Flexible training options on excellent service delivery.

Support your team while improving the service delivery experience your organization provides.

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Unique model of all levels of government working together to improve service delivery.

As a neutral Federal, Provincial, Territorial, and Municipal platform for collaboration, we provide support services to the Public Sector Service Delivery Council and the Public Sector Chief Information Officer Council.

About the Councils

Upcoming Events

  • January 19, 2021
    Certified Service Professional (workshop)

    Develop the skills and knowledge necessary for attaining service excellence. Register for this three-part webinar series designed to help improve service delivery in public sector organizations. Dates: January 19th, 21st and 26th, 2021. Cost $195 + applicable taxes.

  • January 26, 2021
    The Effective Service Delivery Manager (workshop)

    Learn the competencies required of an effective service delivery manager, how to engage employees, and how to build a service-focused culture in your organization. This workshop will be delivered over two 3-hour webinars on January 26 and 27 and facilitated by Carole Spicer of Spicer Facilitation & Learning. Cost $195 + applicable taxes.

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