Citizen First - Powered by the Institute for Citizen-Centred Service

and Publications

Business First 2022

Citizens First 2020 * Get your copy

Find out how citizens and business view public sector services at all levels of government.

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and Benchmark

Compare and benchmark your organization’s user satisfaction.

Use research-supported methodologies to get the competitive advantage needed to improve service delivery of your organization.

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and Training

Flexible training options on excellent service delivery.

Support your team while improving the service delivery experience your organization provides.

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Unique model of all levels of government working together to improve service delivery.

As a neutral Federal, Provincial, Territorial, and Municipal platform for collaboration, we provide support services to the Public Sector Service Delivery Council and the Public Sector Chief Information Officer Council.

About the Councils

Upcoming Events

  • May 26, 2022
    DX Summit 2022 — Readiness and Resilience

    The DX Summit is about; “How to become digitally enabled.” This conference will offer peer to peer interaction and dialog with experts on the issues of organizational change, digital transformation, governance, and cybersecurity. Addressing these core issues will provide the solutions that can take us forward.

  • May 31, 2022
    Futures Week 2022: Policy Horizons Canada

    Futures Week is an annual event that allows policy and foresight practitioners both within and outside of government to explore the future. Join us to examine the changing policy landscape and the opportunities and challenges we might face, and discover how foresight informs decision making.

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