Citizen First - Powered by the Institute for Citizen-Centred Service

and Publications

Now available!

  • Business First 2019
  • Citizens First 8

Find out how citizens and business view public sector services at all levels of government.

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and Benchmark

Compare and benchmark your organization’s user satisfaction.

Use research-supported methodologies to get the competitive advantage needed to improve service delivery of your organization.

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and Development

Flexible training options on excellent service delivery.

Support your team while improving the service delivery experience your organization provides.

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Unique model of all levels of government working together to improve service delivery.

As a neutral Federal, Provincial, Territorial, and Municipal platform for collaboration, we provide support services to the Public Sector Service Delivery Council and the Public Sector Chief Information Officer Council.

About the Councils

Upcoming Events

  • November 19, 2019
    Fundamentals of Public Sector Service

    New public course offering! This workshop is open to public service managers across all four levels of government (Municipal, Regional, Provincial and Federal) in all jurisdictions in Canada. Delivered directly to your desktop virtually, this live facilitator-led session eliminates the need for travel.

  • November 28, 2019
    Free webinar on best practices to improve citizen experience with public services delivery #ICCSwebinar (en anglais seulement)

    ICCS webinar series kick-off – Learn from 3 panelists on why they adopted the ICCS Certification & Learning programs to implement a high-quality service delivery experience for citizens. Hear from Linda Maljan, Strategic Projects Lead, Office of the CIO, Government of the Northwest Territories, Mike Kelley, Director, FrontCounter BC and Authorizations Provincial Team, Guy Gordon, Executive Director, Innovation and Service Delivery, Central Services Division, Manitoba Finance, Government of Manitoba.

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