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Citizen First - Powered by the Institute for Citizen-Centred Service

Research
and Publications

Citizens First 2020 * Subscribe today

Business First 2019 * Get your copy

Find out how citizens and business view public sector services at all levels of government.

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Measure
and Benchmark

Compare and benchmark your organization’s user satisfaction.

Use research-supported methodologies to get the competitive advantage needed to improve service delivery of your organization.

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Learning
and Training

Flexible training options on excellent service delivery.

Support your team while improving the service delivery experience your organization provides.


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Councils

Unique model of all levels of government working together to improve service delivery.

As a neutral Federal, Provincial, Territorial, and Municipal platform for collaboration, we provide support services to the Public Sector Service Delivery Council and the Public Sector Chief Information Officer Council.

About the Councils

Upcoming Events

  • March 9, 2021
    Designing Service Standards (workshop)

    Designing Service Standards Learn how service standards and service targets are connected, where and how to apply service standards, and approaches to developing effective service standards. This workshop will be delivered over two 3-hour webinars on March 9 and 10 and facilitated by Carole Spicer of Spicer Facilitation & Learning. Cost $195 + applicable taxes.

  • March 23, 2021
    Service Improvement and Transformation (workshop)

    Learn about the service improvement continuum, how to apply a service improvement model to increase success, and what tools to use to support service improvements. This workshop is delivered over two 3-hour webinars on March 23 and 24 and will be facilitated by Carole Spicer of Spicer Facilitation & Learning. Cost $195 + applicable taxes.

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