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Citizen First - Powered by the Institute for Citizen-Centred Service

Research
and Publications

Citizens First 2020 * Subscribe today

Business First 2019 * Get your copy

Find out how citizens and business view public sector services at all levels of government.

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Measure
and Benchmark

Compare and benchmark your organization’s user satisfaction.

Use research-supported methodologies to get the competitive advantage needed to improve service delivery of your organization.

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Learning
and Development

Flexible training options on excellent service delivery.

Support your team while improving the service delivery experience your organization provides.


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Councils

Unique model of all levels of government working together to improve service delivery.

As a neutral Federal, Provincial, Territorial, and Municipal platform for collaboration, we provide support services to the Public Sector Service Delivery Council and the Public Sector Chief Information Officer Council.

About the Councils

Upcoming Events

  • July 23, 2020
    New Perspectives on Healthy Public Policy — 2020 APPAM International Conference

    Learn about major emerging threats to social wellbeing and public health, such as widening social inequalities and climate change, require innovative and cross-cutting policy action.

  • August 16, 2020
    IPAC 2020 — Shaping Futures

    Recognizing the ongoing and increased uncertainty that COVID-19 is causing, IPAC’s highest priority is the health and well being of its members as well as the participants to our events. As the pandemic continues to evolve, IPAC is taking action to respond and support its members during these unprecedented times. IPAC is monitoring closely all developments related to COVID-19 outbreak and the impact it could have on the IPAC Annual Conference scheduled to take place in Ottawa-Gatineau August 16-19, 2020. As of now, the event remains scheduled as planned. IPAC will continue to update its members when deemed appropriate and necessary in a measured and practical way.

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