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Citizen First - Powered by the Institute for Citizen-Centred Service

Research
and Publications

NEW Business First 2021 * Sign up to participate

NEW Citizens First 2020 * Get your copy

Find out how citizens and business view public sector services at all levels of government.

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Measure
and Benchmark

Compare and benchmark your organization’s user satisfaction.

Use research-supported methodologies to get the competitive advantage needed to improve service delivery of your organization.

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Learning
and Training

Flexible training options on excellent service delivery.

Support your team while improving the service delivery experience your organization provides.


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Councils

Unique model of all levels of government working together to improve service delivery.

As a neutral Federal, Provincial, Territorial, and Municipal platform for collaboration, we provide support services to the Public Sector Service Delivery Council and the Public Sector Chief Information Officer Council.

About the Councils

Upcoming Events

  • October 7, 2021
    Open source software can be a powerful lever for change (webinar)

    Join our guest speaker, Anna Hirschfeld, Director, Public Digital and a product and agile delivery specialist who will share the results of their global research on what it takes to create the conditions for success with open source. Open source software can be a powerful lever for change, giving teams greater flexibility on how they solve problems and develop services based on users’ needs. Despite that many government bodies have struggled to really find the impact it promises. Public Digital will share the results of their global research on what it takes to create the conditions for success with open source, how that connects with the wider digital opportunity, and a capability model to help leaders invest in the right areas. Register for this complimentary webinar

  • October 12, 2021
    How to improve government services (Email bootcamp)

    Exclusive for public servants and policymakers. This boot camp in partnership between Apolitical and Citizen First will focus on how to make existing services more citizen-centric using a four-step process and equip you with the tools and resources you need to assess your services and develop your desired future state. Register to participate.

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