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Citizen First - Powered by the Institute for Citizen-Centred Service

Research
and Publications

Citizens First 2020 * Subscribe today

Business First 2019 * Get your copy

Find out how citizens and business view public sector services at all levels of government.

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Measure
and Benchmark

Compare and benchmark your organization’s user satisfaction.

Use research-supported methodologies to get the competitive advantage needed to improve service delivery of your organization.

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Learning
and Development

Flexible training options on excellent service delivery.

Support your team while improving the service delivery experience your organization provides.


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Councils

Unique model of all levels of government working together to improve service delivery.

As a neutral Federal, Provincial, Territorial, and Municipal platform for collaboration, we provide support services to the Public Sector Service Delivery Council and the Public Sector Chief Information Officer Council.

About the Councils

Upcoming Events

  • August 17, 2020
    Association of Municipalities Ontario AGM and Annual Conference ‑Virtual

    More than ever, AMO members, partners and key stakeholders need a forum to come together to share experiences, build understanding, strategize and plan for a strong future. AMO committed to a conference experience that will meet the needs of our members and provides value for the sponsors and exhibitors who help make the conference possible. We are pleased to share with you that AMO 2020 will be a virtual experience offering information and engagements that matter the most to you.

  • August 25, 2020
    Webinar: Citizen First Analytics (Complimentary)

    Join us to discover the new Citizen First Analytics service that helps you ask your clients the right questions about what they think about the service experience you provide. Your survey results can then be compared to your peers. Our new service gives you the flexibility to determine which service elements you want to focus on. You get key insights about your clients and your performance faster and easier.

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