Citizen First - Powered by the Institute for Citizen-Centred Service

and Publications

Citizens First 2020 * Subscribe today

Business First 2019 * Get your copy

Find out how citizens and business view public sector services at all levels of government.

Learn more

and Benchmark

Compare and benchmark your organization’s user satisfaction.

Use research-supported methodologies to get the competitive advantage needed to improve service delivery of your organization.

Learn more

and Training

Flexible training options on excellent service delivery.

Support your team while improving the service delivery experience your organization provides.

Learn more


Unique model of all levels of government working together to improve service delivery.

As a neutral Federal, Provincial, Territorial, and Municipal platform for collaboration, we provide support services to the Public Sector Service Delivery Council and the Public Sector Chief Information Officer Council.

About the Councils

Upcoming Events

  • December 9, 2020
    Designing Good Services 1 day masterclass (Eastern Standard Time) (offert en anglais)

    This course is for anyone new to service design, or doing service design as part of another role who would like a complete grounding in producing services that work for users. The course is delivered by Lou Downe, author of the bestselling book Good Services and covers the foundations of good service design, helping you to identify potential problems with a service and develop the skills to design services that work. ****Please note this course will be run on Estern Standard Time**

View More Events