Citizen First - Powered by the Institute for Citizen-Centred Service

and Publications

Citizens First 2020 * Subscribe today

Business First 2019 * Get your copy

Find out how citizens and business view public sector services at all levels of government.

Learn more

and Benchmark

Compare and benchmark your organization’s user satisfaction.

Use research-supported methodologies to get the competitive advantage needed to improve service delivery of your organization.

Learn more

and Development

Flexible training options on excellent service delivery.

Support your team while improving the service delivery experience your organization provides.

Learn more


Unique model of all levels of government working together to improve service delivery.

As a neutral Federal, Provincial, Territorial, and Municipal platform for collaboration, we provide support services to the Public Sector Service Delivery Council and the Public Sector Chief Information Officer Council.

About the Councils

Upcoming Events

  • December 12, 2019
    Free webinar – Benefits of subscribing to Citizens First 2020

    This Citizens First 2020 is the latest in a series of research initiatives sponsored by the Institute for Citizen-Centred Service. This study focuses on offering Canadian public sector managers insight into citizens’ views of government services, and on identifying trends. Register today.

  • January 21, 2020
    How to be digital in the Canadian public service (Apolitical)

    Free 10 week Online Boot Camp | Exclusive for Canada’s Public Servants | Register by 31 December. Starting January 2020, learn how to apply a digital mindset to whatever part of government you’re trying to impact. If you’re a Canadian public servant (from any level of government), or a part of academia, this boot camp is for you.

View More Events