Citizen First - Powered by the Institute for Citizen-Centred Service

and Publications

Citizens First 2020 * Subscribe today

Business First 2019 * Get your copy

Find out how citizens and business view public sector services at all levels of government.

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and Benchmark

Compare and benchmark your organization’s user satisfaction.

Use research-supported methodologies to get the competitive advantage needed to improve service delivery of your organization.

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and Development

Flexible training options on excellent service delivery.

Support your team while improving the service delivery experience your organization provides.

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Unique model of all levels of government working together to improve service delivery.

As a neutral Federal, Provincial, Territorial, and Municipal platform for collaboration, we provide support services to the Public Sector Service Delivery Council and the Public Sector Chief Information Officer Council.

About the Councils

Upcoming Events

  • June 16, 2020
    Fundamentals of Public Sector Service (CSM)

    Delivering public sector service is unique in its requirements to balance public expectations while maintaining fiscal responsibility. In this interactive workshop, participants will learn the key elements, concepts and language of public sector service delivery, based on the CSM Body of Knowledge. Understanding the concept of outside-in service, service providers can adapt their service delivery processes to match citizens’ and clients’ expectations.

  • June 17, 2020
    MISA Canada 2020 MCIO Summit

    The MISA Canada MCIO Summit brings together information technology (IT) leaders from across the municipal, provincial and federal government domains to discuss and collaborate on opportunities and issue facing the delivery of services to citizens.

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