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Citizen First - Powered by the Institute for Citizen-Centred Service

Research
and Publications

Citizens First 2020 * Get your copy

Business First 2019 * Get your copy

Find out how citizens and business view public sector services at all levels of government.

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Measure
and Benchmark

Compare and benchmark your organization’s user satisfaction.

Use research-supported methodologies to get the competitive advantage needed to improve service delivery of your organization.

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Learning
and Training

Flexible training options on excellent service delivery.

Support your team while improving the service delivery experience your organization provides.


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Councils

Unique model of all levels of government working together to improve service delivery.

As a neutral Federal, Provincial, Territorial, and Municipal platform for collaboration, we provide support services to the Public Sector Service Delivery Council and the Public Sector Chief Information Officer Council.

About the Councils

Upcoming Events

  • August 23, 2021
    Shaping the Future — IPAC Conference

    This event, IPAC's 73rd annual conference, brings together public servants from all orders of government, academics and students, community leaders, and private sector professionals from across the country to share promising practices, gain new knowledge, and network both virtually and in-person."

  • September 22, 2021
    Project Management for Public Service Delivery (workshop)

    Join this interactive 4-part workshop (Sept. 22, 23, 29, 30) and learn the roles of various stakeholders including the sponsor and project manager. Using a case study, participants will follow a detailed Project Management Process and will begin the development of a project plan. Participants will learn how to demonstrate understanding of project management concepts; identify the project management process groups and knowledge areas; and utilize techniques for managing a project effectively.

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