Citizen First - Powered by the Institute for Citizen-Centred Service

and Publications

Now available!

  • Business First 2019
  • Citizens First 8

Find out how citizens and business view public sector services at all levels of government.

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and Benchmark

Compare and benchmark your organization’s user satisfaction.

Use research-supported methodologies to get the competitive advantage needed to improve service delivery of your organization.

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and Development

Flexible training options on excellent service delivery.

Support your team while improving the service delivery experience your organization provides.

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Unique model of all levels of government working together to improve service delivery.

As a neutral Federal, Provincial, Territorial, and Municipal platform for collaboration, we provide support services to the Public Sector Service Delivery Council and the Public Sector Chief Information Officer Council.

About the Councils

Upcoming Events

  • October 21, 2019
    MISA Ontario InfoSec Conference 2019

    Municipal IT professionals, at all levels, can look forward to hearing directly from municipalities on the issues they experience and learn from each other the direction they need for their future strategies.

  • October 24, 2019
    Behavioural Insights for Government: 101 (IPAC)

    This webinar provides an introduction behavioural insights and an overview of the key principles that drive human behaviour. Attendees will learn about the growth of behavioural insights across governments through a series of examples where behavioural insights have shaped and improved outcomes.

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