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Citizen First - Powered by the Institute for Citizen-Centred Service

Research
and Publications

Citizens First 2020 * Subscribe today

Business First 2019 * Get your copy

Find out how citizens and business view public sector services at all levels of government.

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Measure
and Benchmark

Compare and benchmark your organization’s user satisfaction.

Use research-supported methodologies to get the competitive advantage needed to improve service delivery of your organization.

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Learning
and Development

Flexible training options on excellent service delivery.

Support your team while improving the service delivery experience your organization provides.


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Councils

Unique model of all levels of government working together to improve service delivery.

As a neutral Federal, Provincial, Territorial, and Municipal platform for collaboration, we provide support services to the Public Sector Service Delivery Council and the Public Sector Chief Information Officer Council.

About the Councils

Upcoming Events

  • October 7, 2020
    Guest speaker: James Stewart, Lead Technology Specialist

    The COVID-19 pandemic is a critical moment in the development of digital government. With governments forced to respond at a rare pace and across sectors, their ability to communicate clearly online, adapt existing systems and establish new services at an extremely fast pace. Underneath that observers have seen what happens when the risk vs reward calculations in government suddenly look very different, and established practices need to make way for rapid response. What can we learn from the public face of those responses, and what have teams in governments around the world identified as the main lessons to be learned? James will share what Public Digital have learned from their original analysis, and from work with many of those teams over the past few months.

  • October 18, 2020
    CPA Canada Public Sector Conference 2020

    If you’re a senior financial professional in the public sector or work for a not-for-profit that follows PSAB standards, this annual event in the nation’s capital is the place to be.

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