Citizen First - Powered by the Institute for Citizen-Centred Service

and Publications

Citizens First 2020 * Subscribe today

Business First 2019 * Get your copy

Find out how citizens and business view public sector services at all levels of government.

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and Benchmark

Compare and benchmark your organization’s user satisfaction.

Use research-supported methodologies to get the competitive advantage needed to improve service delivery of your organization.

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and Development

Flexible training options on excellent service delivery.

Support your team while improving the service delivery experience your organization provides.

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Unique model of all levels of government working together to improve service delivery.

As a neutral Federal, Provincial, Territorial, and Municipal platform for collaboration, we provide support services to the Public Sector Service Delivery Council and the Public Sector Chief Information Officer Council.

About the Councils

Upcoming Events

  • July 8, 2020
    Webinar: Analytics and Benchmarking (Complimentary)

    Join us to discover the new Citizen First: Analytics and Benchmarking service that helps you ask your clients the right questions about what they think about the service experience you provide. Your survey results can then be compared to your peers. Our new service gives you the flexibility to determine which service elements you want to focus on. You get key insights about your clients and your performance faster and easier.

  • July 23, 2020
    New Perspectives on Healthy Public Policy — 2020 APPAM International Conference

    Learn about major emerging threats to social wellbeing and public health, such as widening social inequalities and climate change, require innovative and cross-cutting policy action.

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