The Effective Service Delivery Manager, October 18 & 19, 2022 ($195 plus applicable taxes)

In this interactive workshop, participants will learn the key competencies required of an effective service delivery manager, how to motivate team members and keep them engaged, and how to create efficient, inviting workplaces.

2022 Heintzman Leadership Award nominations close September 30, 2022

Nominate an outstanding Canadian public sector leader who, over a significant period during their career, has transformed the quality of citizen-centred service in their own jurisdiction and across Canada.

Why is citizen-centred service unique?

In a citizen-centred approach, citizen satisfaction becomes the criterion for success, and the basis for results measurement in public sector service delivery.

Citizen-centred explained

Research and Publications

Download the latest research studies to find out how citizens and business view public sector services at all levels of government.

Measure and Benchmark

Measure and benchmark your public sector organization and programs to identify and implement good practices. Use research-supported methodologies to get the competitive advantage needed to improve service delivery of your organization

Learning and Training

Flexible training options on excellent service delivery. Support your team while improving the service delivery experience your organization provides.

Joint Councils

PSSDC and PSCIOC is a unique model of all levels of government working together to improve service delivery. As a neutral Federal, Provincial, Territorial, and Municipal platform for collaboration, we provide support services to the Public Sector Service Delivery Council and the Public Sector Chief Information Officer Council.

Upcoming events

Workshops and learning events for public servants.