Citizen First - Powered by the Institute for Citizen-Centred Service

and Publications

Citizens First 2020 * Coming soon

Business First 2019 * Get your copy

Find out how citizens and business view public sector services at all levels of government.

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and Benchmark

Compare and benchmark your organization’s user satisfaction.

Use research-supported methodologies to get the competitive advantage needed to improve service delivery of your organization.

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and Training

Flexible training options on excellent service delivery.

Support your team while improving the service delivery experience your organization provides.

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Unique model of all levels of government working together to improve service delivery.

As a neutral Federal, Provincial, Territorial, and Municipal platform for collaboration, we provide support services to the Public Sector Service Delivery Council and the Public Sector Chief Information Officer Council.

About the Councils

Upcoming Events

  • May 12, 2021
    Building Organizational Service Excellence (workshop)

    Building Organizational Service Excellence Learn how to build service excellence by responding to trends in public service, listening to their clients, and balancing service demands with external requirements. This workshop will be delivered over two 3-hour webinars on May 12 and 13, 1pm EST and facilitated by Carole Spicer of Spicer Facilitation & Learning. Cost $195 + applicable taxes.

  • May 20, 2021
    Public Sector Ethics Conference — IPAC

    Building Trust in Government 2021 Conference - Over the course of two days, we will explore topical and timely themes in public sector ethics and accountability through two keynotes, two panel presentations and three facilitated discussion sessions. This year's keynotes include Ula Ubani, the Chief Ethics and Conduct Officer with BMO Financial Group and Chair of the Board of Directors of the Ethics Centre and Scott Evans, the General Manager of Edelman Canada.

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