CITIZENS FIRST 2023: Prospectus

Subscribe to Citizens First 2023 to gain fresh insights on how to effectively improve your services and increase satisfaction levels. The study is set to launch in early 2023 and participation is open to all Canadian jurisdictions and public sector organizations.

Efficiency in Government — Joint Councils’ Executive Report December 2022

This report includes the following: Importance of efficiency in public service delivery; Institutional drivers of efficiency in the public sector; Obstacles to efficiency; Steps to improve government efficiency; and New digital trends in the quest for public sector efficiency.

Why is citizen-centred service unique?

In a citizen-centred approach, citizen satisfaction becomes the criterion for success, and the basis for results measurement in public sector service delivery.

Citizen-centred explained

Research and Publications

Download the latest research studies to find out how citizens and business view public sector services at all levels of government.

Measure and Benchmark

Measure and benchmark your public sector organization and programs to identify and implement good practices. Use research-supported methodologies to get the competitive advantage needed to improve service delivery of your organization

Learning and Training

Flexible training options on excellent service delivery. Support your team while improving the service delivery experience your organization provides.

Joint Councils

PSSDC and PSCIOC is a unique model of all levels of government working together to improve service delivery. As a neutral Federal, Provincial, Territorial, and Municipal platform for collaboration, we provide support services to the Public Sector Service Delivery Council and the Public Sector Chief Information Officer Council.

Upcoming events

Workshops and learning events for public servants.