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Citizen First - Powered by the Institute for Citizen-Centred Service

Research
and Publications

Citizens First 2020 * Subscribe today

Business First 2019 * Get your copy

Find out how citizens and business view public sector services at all levels of government.

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Measure
and Benchmark

Compare and benchmark your organization’s user satisfaction.

Use research-supported methodologies to get the competitive advantage needed to improve service delivery of your organization.

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Learning
and Training

Flexible training options on excellent service delivery.

Support your team while improving the service delivery experience your organization provides.


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Councils

Unique model of all levels of government working together to improve service delivery.

As a neutral Federal, Provincial, Territorial, and Municipal platform for collaboration, we provide support services to the Public Sector Service Delivery Council and the Public Sector Chief Information Officer Council.

About the Councils

Upcoming Events

  • November 25, 2020
    Introducing REMOTABILITY – A tool to set you up for the future of work (webinar)

    If you are working remotely or have teams working remotely, learn about a tool that’s fresh on the market but backed by over a decade of remote work capability assessment. COVID19 has caused immense disruption to our pre COVID way of life calling on individuals, organisations and governments to rethink work as well as consider downstream services that are required in its wake to support citizens. There is also a need for new tools to navigate the remote work future and for citizens to keep working healthily, be mentally fit and be productive as a sustainable remote workforce + cost containment and risk management = healthy organisation and nation.

  • December 9, 2020
    Designing Good Services 1 day masterclass (Eastern Standard Time) (offert en anglais)

    This course is for anyone new to service design, or doing service design as part of another role who would like a complete grounding in producing services that work for users. The course is delivered by Lou Downe, author of the bestselling book Good Services and covers the foundations of good service design, helping you to identify potential problems with a service and develop the skills to design services that work. ****Please note this course will be run on Estern Standard Time**

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