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Citizen First - Powered by the Institute for Citizen-Centred Service

Research
and Publications

Citizens First 2020 * Subscribe today

Business First 2019 * Get your copy

Find out how citizens and business view public sector services at all levels of government.

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Measure
and Benchmark

Compare and benchmark your organization’s user satisfaction.

Use research-supported methodologies to get the competitive advantage needed to improve service delivery of your organization.

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Learning
and Training

Flexible training options on excellent service delivery.

Support your team while improving the service delivery experience your organization provides.


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Councils

Unique model of all levels of government working together to improve service delivery.

As a neutral Federal, Provincial, Territorial, and Municipal platform for collaboration, we provide support services to the Public Sector Service Delivery Council and the Public Sector Chief Information Officer Council.

About the Councils

Upcoming Events

  • February 9, 2021
    Building Organizational Service Excellence (workshop)

    Building Organizational Service Excellence Learn how to build service excellence by responding to trends in public service, listening to their clients, and balancing service demands with external requirements. This workshop will be delivered over two 3-hour webinars on February 9 and 10 and facilitated by Carole Spicer of Spicer Facilitation & Learning. Cost $195 + applicable taxes.

  • February 11, 2021
    Are Canadians Emotionally Engaged with the Government?

    Keynote speaker: Sumair Sayani, Founder, PathosAI. In collaboration with PathosAI, Citizen First powered by the Institute for Citizen-Centred Service undertook a pilot project using Citizens First research. The purpose was to test their unique artificial intelligence models and tools to measure emotions of Canadian citizens at the point of the service interaction, identify the drivers of those emotions, to finally calculate the emotional engagement with government. Learn about the remarkably interesting results from this pilot project and discuss the method PathosAI deployed to deliver the insights. Explore how you can deploy this innovative method to build a stronger citizen emotional engagement with the services you offer.

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