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Citizen First - Powered by the Institute for Citizen-Centred Service

Research
and Publications

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Find out how citizens and business view public sector services at all levels of government.

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Measure
and Benchmark

Compare and benchmark your organization’s user satisfaction.

Use research-supported methodologies to get the competitive advantage needed to improve service delivery of your organization.

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Learning
and Training

Flexible training options on excellent service delivery.

Support your team while improving the service delivery experience your organization provides.


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Councils

Unique model of all levels of government working together to improve service delivery.

As a neutral Federal, Provincial, Territorial, and Municipal platform for collaboration, we provide support services to the Public Sector Service Delivery Council and the Public Sector Chief Information Officer Council.

About the Councils

Upcoming Events

  • December 7, 2021
    Off the shelf and on the money: tech buying frameworks

    Over the last decade, civil service digital and commercial leaders have begun introducing technology buying frameworks – curating lists of pre-approved tech suppliers, products and services to aid purchasing across government. As countries shift towards platform services and SME procurement, such frameworks are becoming more common and better used: spending through the UK’s digital frameworks, for example, rose by a record £800m (US$1.1bn) to £3.2bn (US$4.4bn) in 2020-21.

  • December 14, 2021
    Code fo Canada’s Digital Capacity Assessment Workshop

    Learn how you can assess the digital-readiness of your team The term ‘digital transformation’ implies a journey, an evolution on a spectrum of less digital to more digital. But how do you assess how digital your team or department already is, and how do you prioritize the skills and capacities that will move you furthest along that spectrum? Building on the work of Public Digital and the Harvard Kennedy School, Code for Canada is developing a new Digital Capacity Assessment for government teams. Currently in alpha, the tool helps public servants identify the digital competencies that are most important in their unique contexts. This workshop was first presented at FWD50. Here, we'll introduce the Digital Capacity Assessment and help attendees apply it to their own departments and projects. Participants will get an early glimpse of the tool, and actually contribute to its testing and development. They’ll leave with a renewed sense of how to think critically about digital transformation in their roles.

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