As I complete my final year as President, I am pleased to share my thoughts on the success and resiliency of the ICCS in 2021-22. I have had the pleasure of leading this exceptional organization for the past three years. During this period, the ICCS has continued to champion, enable, and support citizen-centric services across all levels of government. Despite the ongoing challenges facing most non-profit organizations from the lingering impact of the pandemic, the Institute has persevered and continually found ways to innovate and enhance the value of its products and services; this reflects the incredible work and efforts of the ICCS team, whose passion, commitment, and professionalism underpins the success of this organization.
It is my pleasure to present the 2021-22 Institute for Citizen-Centred Service (ICCS) Annual Report. I would like to begin by expressing my sincere gratitude to my incredible team; they have demonstrated once again how committed, passionate and dedicated they are to ensuring the success of the ICCS. Working tirelessly throughout uncertain and challenging times, and continually finding new ways to innovate, and helping our members and clients, across Canada and overseas, succeed in putting citizens first!
Launched 3 eLearning modules
Enhanced Citizens First Analytics online service
Published Citizens First 2020 study
In 2021-22, we saw a decline in the revenue trend compared to previous years.