Having completed my first year as President of the Institute for Citizen-Centred Service (ICCS), I am pleased to share my thoughts on the success and resiliency of the organization in 2022-23. I am grateful to have the opportunity and the pleasure of leading this exceptional institute, and especially the incredible team that works tirelessly to serve our members and clients.
It is my pleasure to present the 2022-23 Institute for Citizen-Centred Service (ICCS) Annual Report. Our accomplishments reflect the magnificent work of our incredible team, to whom I would like to express my sincere gratitude for their continued commitment to our organization, members, and clients. They have demonstrated once again how passionate and dedicated they are to ensuring the success of the ICCS. The team has worked tirelessly throughout uncertain and challenging times, and continually found new ways to innovate, and help our members and clients, across Canada and overseas, succeed in putting citizens first and at the centre of what governments do!
Published 2022 Business First study
Enhanced Citizens First Analytics online service
online self-study programs expansion
In 2022-23, we saw a slight incline in the revenue trend compared to previous years.