Citizen First - Powered by the Institute for Citizen-Centred Service

and Publications

Citizens First 2020 * Subscribe today

Business First 2019 * Get your copy

Find out how citizens and business view public sector services at all levels of government.

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and Benchmark

Compare and benchmark your organization’s user satisfaction.

Use research-supported methodologies to get the competitive advantage needed to improve service delivery of your organization.

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and Development

Flexible training options on excellent service delivery.

Support your team while improving the service delivery experience your organization provides.

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Unique model of all levels of government working together to improve service delivery.

As a neutral Federal, Provincial, Territorial, and Municipal platform for collaboration, we provide support services to the Public Sector Service Delivery Council and the Public Sector Chief Information Officer Council.

About the Councils

Upcoming Events

  • November 28, 2019
    Free webinar on best practices to improve citizen experience with public services delivery #ICCSwebinar (en anglais seulement)

    ICCS webinar series kick-off – Learn from 3 panelists on why they adopted the ICCS Certification & Learning programs to implement a high-quality service delivery experience for citizens. Hear from Linda Maljan, Strategic Projects Lead, Office of the CIO, Government of the Northwest Territories, Mike Kelley, Director, FrontCounter BC and Authorizations Provincial Team, Guy Gordon, Executive Director, Innovation and Service Delivery, Central Services Division, Manitoba Finance, Government of Manitoba.

  • February 3, 2020
    Public Sector Leadership Conference 2020

    Times are changing rapidly. And with change comes uncertainty. Technological, social, and economic disruptions are revolutionizing the ways the public sector operates and how policies are created. As a public sector leader, are you equipped to strategically navigate, monitor, and embrace these disruptions?

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