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Citizen First - Powered by the Institute for Citizen-Centred Service

Research
and Publications

Citizens First 2020 * Subscribe today

Business First 2019 * Get your copy

Find out how citizens and business view public sector services at all levels of government.

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Measure
and Benchmark

Compare and benchmark your organization’s user satisfaction.

Use research-supported methodologies to get the competitive advantage needed to improve service delivery of your organization.

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Learning
and Training

Flexible training options on excellent service delivery.

Support your team while improving the service delivery experience your organization provides.


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Councils

Unique model of all levels of government working together to improve service delivery.

As a neutral Federal, Provincial, Territorial, and Municipal platform for collaboration, we provide support services to the Public Sector Service Delivery Council and the Public Sector Chief Information Officer Council.

About the Councils

Upcoming Events

  • April 15, 2021
    Contact Center of the Future: Immersion Event (complimentary — registration is required)

    In this exclusive event, experts from SYKES Digital Services and UiPath deep-dive into how companies can achieve CX Excellence by combining the power of Intelligent Automation, Self-Service, and Data. Key Takeaways: 1) Uncover how Intelligent Automation dramatically improves customer and employee experience – at the same time; 2) Learn how to drive Intelligent Self-Service; 3) Discover how to use Big Data & AI to drive continuous improvement; 4) Gain new insights on how to elevate the customer experience through the entire customer lifecycle; and 5) Experience live showcases and demonstrations in each session.

  • April 28, 2021
    The Effective Service Delivery Manager (workshop)

    Delivering public sector service is unique in its requirements to balance public expectations while maintaining fiscal responsibility. In this interactive workshop, participants will learn the competencies required of an effective service delivery manager, how to engage employees and build a culture of service in their organization. This workshop will be delivered over two 3-hour webinars on April 28 and 29, 1pm EST and facilitated by Carole Spicer of Spicer Facilitation & Learning. Cost $195 + applicable taxes.

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