Citizen First - Powered by the Institute for Citizen-Centred Service

and Publications

Business First 2022

Citizens First 2020 * Get your copy

Find out how citizens and business view public sector services at all levels of government.

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and Benchmark

Compare and benchmark your organization’s user satisfaction.

Use research-supported methodologies to get the competitive advantage needed to improve service delivery of your organization.

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and Training

Flexible training options on excellent service delivery.

Support your team while improving the service delivery experience your organization provides.

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Unique model of all levels of government working together to improve service delivery.

As a neutral Federal, Provincial, Territorial, and Municipal platform for collaboration, we provide support services to the Public Sector Service Delivery Council and the Public Sector Chief Information Officer Council.

About the Councils

Upcoming Events

  • May 17, 2022
    Code for America Summit 2022 — Building the path forward together

    Over the past year, we’ve seen proof points of how government systems can be reimagined and redesigned to serve people more effectively and equitably. Now is the time to set systems in place not just for our current moment, but for decades to come.

  • May 26, 2022
    DX Summit 2022 — Readiness and Resilience

    The DX Summit is about; “How to become digitally enabled.” This conference will offer peer to peer interaction and dialog with experts on the issues of organizational change, digital transformation, governance, and cybersecurity. Addressing these core issues will provide the solutions that can take us forward.

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