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Citizen First - Powered by the Institute for Citizen-Centred Service

Upcoming Events

  • November 19, 2019

    Fundamentals of Public Sector Service

    New public course offering! This workshop is open to public service managers across all four levels of government (Municipal, Regional, Provincial and Federal) in all jurisdictions in Canada. Delivered directly to your desktop virtually, this live facilitator-led session eliminates the need for travel.

  • November 28, 2019

    Free webinar on best practices to improve citizen experience with public services delivery #ICCSwebinar (en anglais seulement)

    ICCS webinar series kick-off – Learn from 3 panelists on why they adopted the ICCS Certification & Learning programs to implement a high-quality service delivery experience for citizens. Hear from Linda Maljan, Strategic Projects Lead, Office of the CIO, Government of the Northwest Territories, Mike Kelley, Director, FrontCounter BC and Authorizations Provincial Team, Guy Gordon, Executive Director, Innovation and Service Delivery, Central Services Division, Manitoba Finance, Government of Manitoba.

  • February 3, 2020

    Public Sector Leadership Conference 2020

    Times are changing rapidly. And with change comes uncertainty. Technological, social, and economic disruptions are revolutionizing the ways the public sector operates and how policies are created. As a public sector leader, are you equipped to strategically navigate, monitor, and embrace these disruptions?

  • March 9, 2020

    IPAC 2020 Leadership Conference (agenda to follow)

    This exciting event regularly attracts over three hundred leaders from Canada's public sector - including all levels of government, broader public sector, academics and private sector partners. This year's conference theme, Tomorrow's Public Service: Envision, Engage and Deliver, will focus on the future of public services and how to lead successfully through tomorrow's challenges.

  • June 4, 2020

    FCM’s 2020 Annual Conference and Trade Show

    Learn from dozens of engaging workshops and study tours. Hear from Canada’s top federal political leaders. Meet industry experts at our ever-popular trade show. And of course, network with thousands of your municipal colleagues.

  • June 17, 2020

    MISA Canada 2020 MCIO Summit

    The MISA Canada MCIO Summit brings together information technology (IT) leaders from across the municipal, provincial and federal government domains to discuss and collaborate on opportunities and issue facing the delivery of services to citizens.

  • August 16, 2020

    IPAC 2020 — Shaping Futures

    Agenda to follow - save the date

  • August 16, 2020

    Association of Municipalities Ontario AGM and Annual Conference

    The Shaw Convention Centre and Westin Hotel, Ottawa

  • October 20, 2020

    FCM Sustainable Communities Conference

    Join local leaders from across the country to connect with peers and practitioners, explore new trends and proven practices, and experience Canada’s premier municipal sustainability event.