Citizen First - Powered by the Institute for Citizen-Centred Service

Upcoming Events

  • June 16, 2020

    Fundamentals of Public Sector Service (CSM)

    Delivering public sector service is unique in its requirements to balance public expectations while maintaining fiscal responsibility. In this interactive workshop, participants will learn the key elements, concepts and language of public sector service delivery, based on the CSM Body of Knowledge. Understanding the concept of outside-in service, service providers can adapt their service delivery processes to match citizens’ and clients’ expectations.

  • June 17, 2020

    MISA Canada 2020 MCIO Summit

    The MISA Canada MCIO Summit brings together information technology (IT) leaders from across the municipal, provincial and federal government domains to discuss and collaborate on opportunities and issue facing the delivery of services to citizens.

  • June 17, 2020

    Recover and Thrive: Regulating Mobility in a Disrupted World

    At this free webinar, experts from the public and private sectors will explore how governments can support and accelerate data sharing between transport strategists, planners and operators, while creating regulatory frameworks to safeguard privacy, data rights, and open competition. We will also consider common obstacles to data-sharing – such as those around competition, interoperability and ethics.

  • June 19, 2020

    Introduction to Change Management: The Online Boot Camp (Apolitical)

    Free Boot Camp | Exclusive for Public Servants & Policymakers. Join this boot camp and learn how to anticipate change, how to react to change, and how to drive change yourself. You’ll gain an understanding of how people respond to change and how you can best support them in adapting to change, including understanding and overcoming resistance and building resilience at an individual and team level.

  • June 23, 2020

    The Effective Service Delivery Manager

    Delivering public sector service is unique in its requirements to balance public expectations while maintaining fiscal responsibility. In this interactive workshop, participants will learn the competencies required of an effective service delivery manager, how to engage employees and build a culture of service in their organization.

  • July 23, 2020

    New Perspectives on Healthy Public Policy — 2020 APPAM International Conference

    Learn about major emerging threats to social wellbeing and public health, such as widening social inequalities and climate change, require innovative and cross-cutting policy action.

  • August 16, 2020

    IPAC 2020 — Shaping Futures

    Recognizing the ongoing and increased uncertainty that COVID-19 is causing, IPAC’s highest priority is the health and well being of its members as well as the participants to our events. As the pandemic continues to evolve, IPAC is taking action to respond and support its members during these unprecedented times. IPAC is monitoring closely all developments related to COVID-19 outbreak and the impact it could have on the IPAC Annual Conference scheduled to take place in Ottawa-Gatineau August 16-19, 2020. As of now, the event remains scheduled as planned. IPAC will continue to update its members when deemed appropriate and necessary in a measured and practical way.

  • August 16, 2020

    Association of Municipalities Ontario AGM and Annual Conference

    More than ever, AMO members, partners and key stakeholders need a forum to come together to share experiences, build understanding, strategize and plan for a strong future. AMO committed to a conference experience that will meet the needs of our members and provides value for the sponsors and exhibitors who help make the conference possible. We are pleased to share with you that AMO 2020 will be a virtual experience offering information and engagements that matter the most to you.

  • October 18, 2020

    CPA Canada Public Sector Conference 2020

    If you’re a senior financial professional in the public sector or work for a not-for-profit that follows PSAB standards, this annual event in the nation’s capital is the place to be.

  • October 20, 2020

    FCM Sustainable Communities Conference

    Join local leaders from across the country to connect with peers and practitioners, explore new trends and proven practices, and experience Canada’s premier municipal sustainability event.

  • October 25, 2020

    MISA Ontario 2020 Infosec Conference & Trade Show

    SAVE THE DATE: Municipal IT security professionals, at all levels, can look forward to hearing directly from municipalities on the issues they experience and learn from each other the direction they need for their future strategies.