Citizen First - Powered by the Institute for Citizen-Centred Service

Upcoming Events

  • November 4, 2020

    Guest speaker: Lou Downe, Scaling good services through service literacy

    The Institute for Citizen-Centred Service (ICCS) in partnership with the Municipal Service Delivery Officials (MSDO) invite you to a complimentary session with guest speaker, Lou Downe, author of "Good Services: How to design services that work". Among her many accomplishments, Lou was voted one of the UK’s top 50 creative leaders by Creative Review and one of world's 100 most influential people in digital government by Apolitical. Most of the services we use every day aren’t designed to meet our needs In fact, most of the services we use every day weren’t designed at all. Design is an increasingly mainstream activity within organisations, yet the services we use today are still more likely to be the product of technological constraints, political whim or personal taste than they are the conscious decisions of an individual or organisation. Lou will talk about the experience of building the UK’s largest in house design teams in the UK government, and what it takes to build a truly user-centred organisation at scale.

  • November 6, 2020

    A BIG Difference for BC

    BIG Difference BC is a regional conference that celebrates behavioural science in all its forms. We bring together behavioural insights experts from government, academia, non-profit organizations, and industry to share case studies, best practices, and lessons learned.

  • November 16, 2020

    2020 IPAC Annual Conference

    COVID-19 has brought unparalleled disruption to the lives of Canadians. As the virus spread, governments at all levels responded rapidly to keep Canadians safe and sustain a lively economy. ​ What comes next? Let’s discuss! On November 16-18 2020, join public sector leaders, practitioners, academic and colleagues for IPAC’s first fully virtual annual conference. Learn how to successfully navigate the uncertainty the public sector is facing during these unprecedented times.