Citizen First - Powered by the Institute for Citizen-Centred Service

Upcoming Events

  • October 21, 2019

    MISA Ontario InfoSec Conference 2019

    Municipal IT professionals, at all levels, can look forward to hearing directly from municipalities on the issues they experience and learn from each other the direction they need for their future strategies.

  • October 24, 2019

    Behavioural Insights for Government: 101 (IPAC)

    This webinar provides an introduction behavioural insights and an overview of the key principles that drive human behaviour. Attendees will learn about the growth of behavioural insights across governments through a series of examples where behavioural insights have shaped and improved outcomes.

  • October 28, 2019

    Public sector conference 2019

    If you’re a senior financial professional in the public sector or work for a not-for-profit that follows PSAB standards, this annual event in the nation’s capital is the place to be.With the theme of Lead.Innovate.Connect., this year's conference agenda promises cutting edge ideas, best practices and thought leadership, along with the regular technical and regulatory updates.

  • October 28, 2019

    Making Sense of the Federal Election (IPAC ERG 2019 Kick-Off)

    Take part in the discussion as our panel below explores all things election-related Janet Brown, Public Opinion Researcher and Political Commentator Graham Thomson, Columnist, CBC News Sheila Pratt, Freelance Journalist and Political Commentator Jared Wesley, Political Science Professor, University of Alberta

  • October 31, 2019

    Alberta Respectful Workplace Policy (IPAC‑U)

    Lunch and Learn Session with Huzaifa Faisal is a consultant on Policy and Program Development with the Wellness, Health and Safety Branch in the Public Service Commission (PSC). She has worked at both department and corporate levels in the Government of Alberta. In addition to her current job duties, she facilitates Respectful Workplace Policy sessions for managers and supervisors in GoA.

  • November 19, 2019

    Fundamentals of Public Sector Service

    New public course offering! This workshop is open to public service managers across all four levels of government (Municipal, Regional, Provincial and Federal) in all jurisdictions in Canada. Delivered directly to your desktop virtually, this live facilitator-led session eliminates the need for travel.

  • February 3, 2020

    Public Sector Leadership Conference 2020

    Times are changing rapidly. And with change comes uncertainty. Technological, social, and economic disruptions are revolutionizing the ways the public sector operates and how policies are created. As a public sector leader, are you equipped to strategically navigate, monitor, and embrace these disruptions?

  • March 9, 2020

    IPAC 2020 Leadership Conference (agenda to follow)

    This exciting event regularly attracts over three hundred leaders from Canada's public sector - including all levels of government, broader public sector, academics and private sector partners. This year's conference theme, Tomorrow's Public Service: Envision, Engage and Deliver, will focus on the future of public services and how to lead successfully through tomorrow's challenges.

  • June 17, 2020

    MISA Canada 2020 MCIO Summit

    The MISA Canada MCIO Summit brings together information technology (IT) leaders from across the municipal, provincial and federal government domains to discuss and collaborate on opportunities and issue facing the delivery of services to citizens.

  • August 16, 2020

    IPAC 2020 — Shaping Futures

    Agenda to follow - save the date