Designing Good Services 1 day masterclass (Eastern Standard Time) (offert en anglais)

This course is for anyone new to service design, or doing service design as part of another role who would like a complete grounding in producing services that work for users. The course is delivered by Lou Downe, author of the bestselling book Good Services and covers the foundations of good service design, helping you to identify potential problems with a service and develop the skills to design services that work. ****Please note this course will be run on Estern Standard Time**