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Citizen First - Powered by the Institute for Citizen-Centred Service

Upcoming Events

  • March 9, 2021

    Designing Service Standards (workshop)

    Designing Service Standards Learn how service standards and service targets are connected, where and how to apply service standards, and approaches to developing effective service standards. This workshop will be delivered over two 3-hour webinars on March 9 and 10 and facilitated by Carole Spicer of Spicer Facilitation & Learning. Cost $195 + applicable taxes.

  • March 23, 2021

    Service Improvement and Transformation (workshop)

    Learn about the service improvement continuum, how to apply a service improvement model to increase success, and what tools to use to support service improvements. This workshop is delivered over two 3-hour webinars on March 23 and 24 and will be facilitated by Carole Spicer of Spicer Facilitation & Learning. Cost $195 + applicable taxes.