Upcoming Events

  • March 5, 2024

    Future Cities Roadshow
    The Future Cities Roadshow is a dynamic platform that brings together visionary leaders, experts, and stakeholders to explore the convergence of technology, urban development, and community well-being. This roadshow will delve into the strategies and approaches needed to reshape cities into experience-centric hubs where citizens, businesses, and governments thrive together. 
  • March 6, 2024

    Guide to Improvement and Transformation workshop, March 6 and 7, 2024 ($295 plus applicable taxes)
    Service Improvement Planning Being citizen-centric requires continuous service improvement. Services need to adapt to changing needs and expectations. This workshop will provide you with tried-and-tested approaches to help plan and implement future improvements. Learners will work through a four-stage process and assemble a complete framework designed to guide you through each stage needed for successful service improvements. Learning Objectives: distinguishing between Improvements and Transformation, how to determine organizational readiness & prioritize improvements, using journey maps to develop understanding of client experience, and how to create and implement a 4-phase service improvement plan.
  • March 7, 2024

    19th IPAC Leadership Summit
    IPAC’s National Conference provides leaders, public servants, and academics across the country with the opportunity to engage with leading minds that have successfully tackled change, adapted to complexities, and continue to foster empowerment.
  • March 19, 2024

    Global Government Forum — Innovation
    Innovation is a unique conference that brings together government leaders from across the globe responsible for the transformation and acceleration of their public sector organizations and services. Co-hosted by the UK Government, UK Civil Service and the Cabinet Office, Innovation 2023 will help civil servants from a range of key professions and functions, and from countries around the world, to promote and develop new approaches to policymaking and service delivery.
  • March 20, 2024

    Designing Service Standards — March 20th and 21st, 2024 ($295 plus applicable taxes)
    Citizen-Centric service is about meeting expectations. Using service standards helps organizations see how often these expectations are met. Learn how to assess current standards, what makes components and characteristics effective service standards need, and how to put them into action. Workshop participants will walk away with a firm understanding of what an effective standard looks like and a step-by-step guide on how to design and implement them. Learning Objectives: defining what effective service standards look like; develop understanding of key characteristics of effective standards, and how to use 5-step process for creating and implementing service standards.
  • May 7, 2024

    Think Big — Shift Fast — Accelerate Digital (Professional Development Week 2024)
    Our most anticipated annual learning event, Professional Development Week, will be held May 7 -9, 2024 - both virtually and at the Shaw Centre in Ottawa. This event will provide important opportunities to learn, network, and connect with colleagues. That’s why we are excited to launch our theme: “Think Big. Shift Fast. Accelerate Digital.” The focus will be on various topics such as technology, skill-building, adaptability, resiliency, leadership, mental health, and the importance of diversity, equity and inclusion.
  • May 9, 2024

    Unlocking insight from data to support decision making
    As part of Global Government Forum’s Public Service Data Live conference, this webinar will provide practical insight on how to use data in policymaking to meet UK cabinet secretary Simon Case’s ambition to get analysts from across government collaborating on shared problems. Experts will come together to share insights on the best uses of data to measure performance, and how data can be presented in a way that frontline public servants can use to drive better provision.
  • May 14, 2024

    MSDO 2024 National Conference The Customer Experience & Celebrate 20 Years With Us!
    Join us in Kelowna. Expand your learning, gather best practices, benefit from shared lessons and practical case studies, build working relationships and discover together how we can collaborate to build a stronger culture of service delivery excellence for Canadians. Register now to save $100!
  • June 2, 2024

    2024 MISA Ontario Annual Conference and Trade Show
    Connect with technology-driven government professionals and industry experts and unlock your potential at Canada's top municipal IT-focused conference at the stunning Fallsview Casino Resort in Niagara Falls. Please contact Alecia Selinger, Manager, Sponsorship and Event at alecia@misa.on.ca for sponsorship, trade show and registration inquires.
  • June 18, 2024

    MISA Canada Executive Summit 2024 is being held at the Prince of Wales Hotel in Niagara on the Lake on June 18-20, 2024. Heads of municipal IT departments across Canada are welcome to attend the Executive Summit.
  • June 24, 2024

    Global Government Finance Summit
    The Global Government Finance Summit is a unique event that each year brings together Permanent Secretary-level civil servants from finance ministries around the world. Delegates discuss their domestic financial and regulatory challenges; issues facing governments around the globe. Exploring potential solutions, senior level participants take advantage of this confidential and informal space to share their experiences, concerns and opportunities.
  • September 19, 2024

    Global Government Forum — Public Service Data Live
    Many governments have identified improved use of data as key to better public services. Innovations include a presumption in favour of openness, a requirement to share data across departments, data inventories to ensure government knows what data exists, where it is stored, and how it can be accessed, and increased use of data visualisation to help ministers and officials understand in real time the latest evidence underpinning decisions. Hosted by Simon Case, Cabinet Secretary and Head of the Civil Service, Public Service Data Live brings together UK civil servants to share insight and to provide practical advice and skills to improve how data is used across government – and the wider public sector.
  • October 1, 2024

    Global Government Forum — AccelerateGOV (date to be confirmed)
    AccelerateGOV is an international, interdisciplinary conference on digitalization and transformation, serving all those public service leaders with an interest in digital agendas and programs Hosted by the Government of Canada and featuring speakers from the Digital Summit – an annual gathering of national digital leaders – the event will provide insights, ideas and explanations for leaders in fields including policy, HR, finance, legal, commercial, research and operational delivery, alongside the core audience of digital and data specialists.
  • October 1, 2024

    Global Government Forum — Digital Summit — Ottawa (date to be confirmed)
    The Digital Summit brings together national and departmental digital chiefs from across the globe for open, informal discussion of the opportunities and challenges around public sector digital transformation. Organised by Global Government Forum, and hosted by the Government of Canada, the Digital Summit will blend presentations delivered by participants and Knowledge Partners with informal round table discussions. The event allows delegates to speak openly and honestly about their successes, the challenges, and what they have learned along the way.
  • October 28, 2024

    2024 MISA Ontario InfoSec Conference and Trade Show
    This unique event is your opportunity to connect directly with municipal IT professionals to glean specific knowledge on cybersecurity issues, hear about trends, review case studies and share creative solutions with industry experts. Stay tuned for details!