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Citizen First - Powered by the Institute for Citizen-Centred Service

Upcoming Events

  • April 28, 2021

    The Effective Service Delivery Manager (workshop)

    Delivering public sector service is unique in its requirements to balance public expectations while maintaining fiscal responsibility. In this interactive workshop, participants will learn the competencies required of an effective service delivery manager, how to engage employees and build a culture of service in their organization. This workshop will be delivered over two 3-hour webinars on April 28 and 29, 1pm EST and facilitated by Carole Spicer of Spicer Facilitation & Learning. Cost $195 + applicable taxes.

  • May 12, 2021

    Building Organizational Service Excellence (workshop)

    Building Organizational Service Excellence Learn how to build service excellence by responding to trends in public service, listening to their clients, and balancing service demands with external requirements. This workshop will be delivered over two 3-hour webinars on May 12 and 13, 1pm EST and facilitated by Carole Spicer of Spicer Facilitation & Learning. Cost $195 + applicable taxes.

  • May 20, 2021

    Public Sector Ethics Conference — IPAC

    Building Trust in Government 2021 Conference - Over the course of two days, we will explore topical and timely themes in public sector ethics and accountability through two keynotes, two panel presentations and three facilitated discussion sessions. This year's keynotes include Ula Ubani, the Chief Ethics and Conduct Officer with BMO Financial Group and Chair of the Board of Directors of the Ethics Centre and Scott Evans, the General Manager of Edelman Canada.

  • May 26, 2021

    Effective Service Channel Management (workshop)

    Learn how clients use various channels through channel mapping and utilization, how to develop a channel management strategy, and key lessons for implementing digital channels. This workshop is delivered over two 3-hour webinars on May 26 and 27, 1pm EST and will be facilitated by Carole Spicer of Spicer Facilitation & Learning. Cost $195 + applicable taxes.

  • June 9, 2021

    Designing Service Standards (workshop)

    Learn how service standards and service targets are connected, where and how to apply service standards, and approaches to developing effective service standards. This workshop will be delivered over two 3-hour webinars on June 9 and 10, 1pm EST and facilitated by Carole Spicer of Spicer Facilitation & Learning. Cost $195 + applicable taxes.

  • June 22, 2021

    Service Improvement and Transformation (workshop)

    Learn about the service improvement continuum, how to apply a service improvement model to increase success, and what tools to use to support service improvements. This workshop is delivered over two 3-hour webinars on June 22 and 23, 1pm EST and will be facilitated by Carole Spicer of Spicer Facilitation & Learning. Cost $195 + applicable taxes.

  • August 23, 2021

    Shaping the Future — IPAC Conference

    This event, IPAC's 73rd annual conference, brings together public servants from all orders of government, academics and students, community leaders, and private sector professionals from across the country to share promising practices, gain new knowledge, and network both virtually and in-person."