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Citizen First - Powered by the Institute for Citizen-Centred Service

Upcoming Events

  • October 7, 2020

    Guest speaker: James Stewart, Lead Technology Specialist

    The COVID-19 pandemic is a critical moment in the development of digital government. With governments forced to respond at a rare pace and across sectors, their ability to communicate clearly online, adapt existing systems and establish new services at an extremely fast pace. Underneath that observers have seen what happens when the risk vs reward calculations in government suddenly look very different, and established practices need to make way for rapid response. What can we learn from the public face of those responses, and what have teams in governments around the world identified as the main lessons to be learned? James will share what Public Digital have learned from their original analysis, and from work with many of those teams over the past few months.

  • October 18, 2020

    CPA Canada Public Sector Conference 2020

    If you’re a senior financial professional in the public sector or work for a not-for-profit that follows PSAB standards, this annual event in the nation’s capital is the place to be.

  • October 20, 2020

    Certified Service Professional (CSP) — webinar series

    Are you a Service Delivery Professional that's looking to become more citizen-centric? If yes, the Certified Service Professional Webinar Program is for you! The CSP is a three-part webinar designed to help Canadian Service Delivery Professionals develop the skills and knowledge necessary for attaining service excellence.

  • October 20, 2020

    Certified Service Professional (CSP) — webinar series (offert en anglais)

    Are you a Service Delivery Professional that's looking to become more citizen-centric? If yes, the Certified Service Professional Webinar Program is for you! The CSP is a three-part webinar designed to help Canadian Service Delivery Professionals develop the skills and knowledge necessary for attaining service excellence.

  • October 20, 2020

    FCM Sustainable Communities Conference

    Join local leaders from across the country to connect with peers and practitioners, explore new trends and proven practices, and experience Canada’s premier municipal sustainability event.

  • October 25, 2020

    MISA Ontario 2020 Infosec Conference & Trade Show

    SAVE THE DATE: Municipal IT security professionals, at all levels, can look forward to hearing directly from municipalities on the issues they experience and learn from each other the direction they need for their future strategies.

  • November 6, 2020

    A BIG Difference for BC

    BIG Difference BC is a regional conference that celebrates behavioural science in all its forms. We bring together behavioural insights experts from government, academia, non-profit organizations, and industry to share case studies, best practices, and lessons learned.

  • November 16, 2020

    IPAC conference: Building the New Normal

    This year's conference theme, Building the New Normal, will be held virtually and will tackle the public sectors latest challenges and unique opportunities in the wake of COVID-19, including the rise of technology and digital services, pandemic responses and best practices at all levels of Government, the future of work, economic recovery, governance and leadership and much more. This year's conference will also feature workshops and networking opportunities designed to help job seekers in a changing employment landscape.