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Citizen First - Powered by the Institute for Citizen-Centred Service

Upcoming Events

  • October 25, 2021

    2021 MISA Ontario InfoSec Virtual Conference and Trade Show

    The Municipal Information Systems Association, Ontario (MISA Ontario) InfoSec Conference will take place from October 25 - 27 with one full training day and 2 concentrated afternoons of interactive workshops, specialized sessions, engaging roundtable discussions, and several networking opportunities.. This is a unique opportunity to get direct knowledge from other municipalities on their approach to cybersecurity and gain insight into security issues, trends and case studies from industry experts.

  • November 2, 2021

    FWD50 2021 — Use technology to make society better for all.

    Since 2017, we’ve pushed the boundaries of what’s possible for a digital government conference, both online and off—and this year is no exception. With over 100 speakers from 20 countries, an extended lineup of workshops and book clubs, and plenty of new surprises up our sleeves, we can’t wait to take the covers off this year’s event in just a few short weeks!

  • November 4, 2021

    Different cities, similar vision: Delivering and evolving municipal customer services online

    Follow our journey to building the foundation and transforming digital services for the City of Windsor and the City of Kitchener. Online services were developed, expanded and centralized with a citizen centric focus. Single sign-on access and user profile management were leveraged. Online offerings were introduced and modernized to procure &/or receive service under their account. Different cities review their vision, foundation and governance framework in their digital transformation.

  • November 5, 2021

    BIG Difference BC 2021

    In 2021, BIG Difference BC will once again be online with free registration. Our theme is “Mobilizing Momentum in the Science and Practice of Behavioural Insights”. We’ve got an exciting program of events, including a keynote address by Michael Hallsworth and a special session on “BI in the Workplace”. We hope to see you online on Friday, November 5!

  • November 9, 2021

    IPAC 1st Annual New Professional Seminar

    This will be a two-day event for New Professionals across Canada. Our target audience is entry – level new public servants from across all levels of government (municipal, provincial, and federal), the broader public sector, the not-for-profit sector, and private organizations. Our largest audience will be current students and alumni from Canada’s schools of public policy and administration programs. However, we will also be targeting individuals who have made a change in their career; transitioning from one industry to the public service. We are connecting with tomorrow’s public service!

  • November 10, 2021

    How to Develop a Digital Signage Strategy for Your Community

    The City of Hamilton needed a way to effectively communicate events and news not only to its diverse and growing community, but to its own city staff as well. They did have some existing outdoor signage from various suppliers that had gone into disrepair over the years, but they were mismatched solutions and there was no clear way to fix the problem. Adopting a single platform that controlled the outdoor signage on the same Content Management System as indoor signage allowed the City to co-ordinate messaging across the network. Individual locations were able to publish their own venue specific messages and promotions, while the Communications department was able to supplement with their own messaging intended for the entire community (i.e., Covid precautions, news alerts, promotion of city-wide events).

  • November 18, 2021

    Transforming Public Service Delivery: The Digital & Cloud Difference (webinar)

    Across Canada, digital and cloud technologies are transforming public service delivery. Governments can now provide simpler, faster, and better services at scale, and people have more convenient, accessible ways to engage with government. For many government teams, going digital sounds daunting--but it's easy to get started. In this virtual event, presented by the Institute for Citizen-Centred Service (ICCS) and Amazon Web Services (AWS), you'll hear from Ontario's Chief Digital and Data Officer about simple steps your team can take to become digital-first. You'll also hear from British Columbia's Assistant Deputy Minister for Health Information Management & IT about BC's journey to build a digital vaccine platform for millions of residents. Register to attend.