Upcoming Events

• February 19, 2025

  
  

  The Client Journey, February 19 and 20, 2025 (1pm to 3pm, ET) $295 plus applicable taxes)

  Being citizen-centric means deeply understanding your users to create meaningful service improvements. Join our workshop for a step-by-step guide!
• February 25, 2025

  
  

  Government Innovation Week Federal

  Government Innovation Week brings together Federal leaders to integrate innovations while safeguarding equity, privacy, and security. Join us to explore strategies for navigating digital transformation complexities and prioritizing accessibility to bridge the digital divide. Register now to connect with experts, engage in meaningful discussions, and be part of the movement setting a new benchmark for governance in the digital age.
• February 26, 2025

  
  

  Guide to Improvement and Transformation workshop, February 26 and 27, 2025 ($295 plus applicable taxes)

  Service Improvement Planning Being citizen-centric requires continuous service improvement. Services need to adapt to changing needs and expectations. This workshop will provide you with tried-and-tested approaches to help plan and implement future improvements. Learners will work through a four-stage process and assemble a complete framework designed to guide you through each stage needed for successful service improvements. Learning Objectives: distinguishing between Improvements and Transformation, how to determine organizational readiness & prioritize improvements, using journey maps to develop understanding of client experience, and how to create and implement a 4-phase service improvement plan.
• March 19, 2025

  
  

  Designing Service Standards, March 19 and 20, 2025 (1pm to 3pm, ET) $295 plus applicable taxes

  Delivering citizen-centric service means meeting expectations. Learn how to assess, design, and implement effective service standards at our workshop!
• March 24, 2025

  
  

  Project Management for Service Delivery, March 24, 25, 26, and 27, 2025 (1pm to 4pm ET) $695 plus applicable taxes

  Join our interactive workshop to learn about project management roles and processes through a public sector case study. Perfect for beginners or those looking to improve their skills!
• March 31, 2025

  
  

  2025 MISA Prairies Annual Conference and Trade Show

  Get ready for an unforgettable experience packed with learning, networking, and adventure in one of Canada's most breathtaking destinations! Mark your calendars March 31 - April 3, 2025, with workshops taking place Monday, March 31, and the conference running April 1,2, and 3. Don't miss this chance to learn, share, and thrive in a captivating setting surrounded by like-minded innovators and the splendor of nature.
• May 13, 2025

  
  

  Government Service Delivery

  Government Service Delivery is a unique conference that brings together global technology leaders to share insight and intelligence on how technology can be used to drive innovation and deliver high-quality public services for customers. Government Service Delivery will bring together senior leaders from across the US federal government and from around the world across two days to share solutions to these challenges. It will provide insight on how the White House’s Delivering a Digital-First Public Experience policy guidance can be implemented through adopting new technologies and setting standards to deliver online tools and experiences that meet today’s expectations.
• May 13, 2025

  
  

  Digital Leadership Academy Atlantic

  The academy fosters a collaborative space for leaders to share insights and strategies, empowering them to navigate the complexities of digital transformation in Atlantic Canada. Engage with thought leaders, join dynamic discussions, and collaborate on solutions to drive public service innovation across the region.
• May 14, 2025

  
  

  Government Innovation Showcase Atlantic

  Join this high-energy event, where trailblazers and decision-makers from across Atlantic Canada converge to unlock the power of innovation within the public sector. Discover the latest breakthroughs, explore transformative ideas, and exchange insights that will strengthen the region’s public services and ignite a new era of progressive governance.
• May 29, 2025

  
  

  FCM Annual Conference and Trade Show 2025

  Join elected officials from coast to coast to coast for FCM’s 2025 Annual Conference and Trade Show and Canada’s largest pan-Canadian gathering of elected officials. Through our thoughtfully chosen activities and programming, AC 2025 will help you foster connections with your peers, partners and federal representatives while providing you with the tools and insights you to address challenges and embrace new opportunities for municipal success.
• October 1, 2025

  
  

  Fall 2025 — 5^th Annual Data Analytics for The Public Sector Summit (date to be confirmed)

  Details to follow.
• October 1, 2025

  
  

  Fall 2025 — Digital Summit (date to be confirmed)

  Fall 2025 – Ottawa, Canada The Digital Summit brings together national and departmental digital chiefs from across the globe for open, informal discussion of the opportunities and challenges around public sector digital transformation. Organised by Global Government Forum, and hosted by the Government of Canada, the Digital Summit will blend presentations delivered by participants and Knowledge Partners with informal round table discussions. The event allows delegates to speak openly and honestly about their successes, the challenges, and what they have learned along the way.
• October 1, 2025

  
  

  Fall 2025 — AccelerateGOV (date to be confirmed)

  Fall 2025 – Ottawa, Canada AccelerateGOV is an international, interdisciplinary conference on digitalization and transformation, serving all those public service leaders with an interest in digital agendas and programs Hosted by the Government of Canada and featuring speakers from the Digital Summit – an annual gathering of national digital leaders – the event will provide insights, ideas and explanations for leaders in fields including policy, HR, finance, legal, commercial, research and operational delivery, alongside the core audience of digital and data specialists.