We are a not-for-profit organization dedicated to improving the service delivery experience for citizens when interacting with all levels of government. Learn more about our history.
| VISION | MISSION |
Be the leading centre of expertise to advance citizen-centred service delivery in the public sector. | Champion public sector service excellence by promoting and facilitating interjurisdictional collaboration. |
MANDATE
Provide a neutral platform for inter-jurisdictional collaboration and shared learning in support of the service delivery community in Canada.
Provide secretariat and strategic planning services to key senior public sector leadership teams with focus on pan-Canadian collaboration.
Measure, monitor and promote the progress of the Canadian public sector in improving citizen and business satisfaction with service delivery.
Champion citizen-centred service in the public sector and serves as a resource for best practices, publications, and tools that promote cost-effective public-sector service delivery.
The Public Sector Chief Information Officer Council (PSCIOC) and the Public Sector Service Delivery Council (PSSDC) (also known as the Joint Councils) are pan-Canadian inter-jurisdictional councils focused on citizen-centred service delivery.
PSCIOC
Collaborate on information technology and information management issues, procurement, AI, and cyber security of interest to all levels of government in Canada.
PSSDC
Collaborate on major public sector service delivery issues confronting all levels of government in Canada.
Designed by senior leaders from the Canadian service delivery and chief information officer communities to help you gain trust from the citizens you serve. Our learning programs offer high-quality flexible professional education opportunities.
Undertake research into citizens and business expectations, satisfaction, and priorities for service improvement. Our research provides you with data to better understand service delivery expectations and satisfaction from citizens and business.
Our measurements tool provides public sector organizations with a toolkit to survey, measure, and benchmark its services with the goal of improving services to citizens and business.
We are an organization working to improve public sector services to citizens.
