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July 13, 2022

Business First 2022: A Closer Look at Government-to-Business Services and the Impact of COVID-19

We were pleased to have our guest speaker, Marina Gilson, Ipsos who shared the highlights of the latest Business First study. View the webinar video if you missed it.



July 12, 2022

Business First 2022: A Closer Look at Government-to-Business Services and the Impact of COVID-19

Business First 2022 is the latest research study dedicated to examining how businesses across Canada view and experience government services. The resulting report tracks performance on key metrics, including recent service experience, and identifies existing service gaps, key drivers of satisfaction, and top priorities for service improvement.



June 29, 2022

Heintzman Leadership Award 2022

Have you worked with an outstanding Canadian public sector leader who, over a significant period during their career, has transformed the quality of citizen-centred service in their own jurisdiction and across Canada? If so, call for nominations now open for the 2022 Heintzman Leadership Award. Deadline: September 30, 2022



April 11, 2022

Fixing Digital Funding in Government (webinar)

We were pleased to partner with Public Digital to share their expertise on Fixing Digital Funding in Government on February 23 who shared examples of changes that governments have made to meet that challenge, and seven shifts in culture, attitude, and behaviour that are crucial for sustained digital success. To successfully design, build and sustain great digital services you need to fund them properly. Too little process to manage funding, and you won’t focus on the right priorities and you’ll duplicate effort. Too much, and you’ll suffocate innovation and condemn your existing services to gradual decline and growing risk.



April 8, 2022

2021 Heintzman Leadership Award Winner

The ICCS is proud to announce Richard Dalpé as the Heintzman Leadership Award winner in recognition of his substantial contribution to the promotion of, and commitment to citizen-centred service delivery in Canada.



October 12, 2021

Open Source - powerful lever for change (webinar)

We were pleased to partner with Public Digital to share their expertise on Open source software in public sector organizations on October 7 to learn how to give your teams greater flexibility on how they solve problems and develop services based on users’ needs.

Despite that many government bodies have struggled to really find the impact it promises. Public Digital shared the results of their global research on what it takes to create the conditions for success with open source, how that connects with the wider digital opportunity, and a capability model to help leaders invest in the right areas.



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