Newsroom

Citizens First 2023 is the latest study in the research series spanning over two decades. We were pleased to have our guest speaker, Andrew Grenville, Angus Reid with us who shared the highlights of the latest Citizens First study. View the webinar video if you missed it.

Missed our webinar on CF Analytics: Beneath the surface of data? Catch up with the recording!📺 Discover the highlights of the key functionalities of this online tool and how its users can quickly and effectively assess their performance.

The 2022-2023 Annual Report is now available online.

Nominate an outstanding Canadian public sector leader who over a significant period of their career transformed the quality of citizen-centred service in their own jurisdiction and across Canada.

Presented annually, recipients of the Award must have demonstrated superior and sustained leadership that resulted in transformational change to the quality of public sector service delivery within their own jurisdiction and across jurisdictional

The ICCS is proud to announce Mary Ann Triggs as the Heintzman Leadership Award winner in recognition of her substantial contribution to the promotion of, and commitment to citizen-centred service delivery in Canada.

Subscribe to Citizens First 2023 to gain fresh insights on how to effectively improve your services and increase satisfaction levels. The study is set to launch in early 2023 and participation is open to all Canadian jurisdictions and public sector organizations.

We were pleased to have our guest speaker, Marina Gilson, Ipsos who shared the highlights of the latest Business First study. View the webinar video if you missed it.