April 16, 2024

Meet the new ICCS Executive Director - Lin Zhu

We are pleased to announce Lin Zhu was appointed to Executive Director of the ICCS as of April 1, 2024. She has a wealth of experience from her tenure at the City of Toronto, where she served as the Deputy Chief Technology Officer, overseeing initiatives that drove the City’s digital strategy forward to better serve its three million residents.

March 19, 2024

2023 Heintzman Leadership Award Winner

The ICCS is proud to announce Peter Watkins as the Heintzman Leadership Award winner in recognition of his substantial contribution to the promotion of, and commitment to citizen-centred service delivery in Canada.

November 24, 2023

The results are in! Citizens First 2023

Citizens First 2023 is the latest study in the research series spanning over two decades. We were pleased to have our guest speaker, Andrew Grenville, Angus Reid with us who shared the highlights of the latest Citizens First study. View the webinar video if you missed it.

November 17, 2023

CF Analytics: Beneath the surface of data Webinar

Missed our webinar on CF Analytics: Beneath the surface of data? Catch up with the recording!📺 Discover the highlights of the key functionalities of this online tool and how its users can quickly and effectively assess their performance.

September 22, 2023

2022-2023 Annual Report

The 2022-2023 Annual Report is now available online.