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New #job opportunity leading a non-profit organization! ICCS seeks an Executive Director to continue the work of a centre of excellence in the public sector. More info and how to apply below!

Nominate an outstanding Canadian public sector leader who over a significant period of their career transformed the quality of citizen-centred service in their own jurisdiction and across Canada.

Presented annually, recipients of the Award must have demonstrated superior and sustained leadership that resulted in transformational change to the quality of public sector service delivery within their own jurisdiction and across jurisdictional

The ICCS is proud to announce Mary Ann Triggs as the Heintzman Leadership Award winner in recognition of her substantial contribution to the promotion of, and commitment to citizen-centred service delivery in Canada.

Subscribe to Citizens First 2023 to gain fresh insights on how to effectively improve your services and increase satisfaction levels. The study is set to launch in early 2023 and participation is open to all Canadian jurisdictions and public sector organizations.

Certification & Learning programs offer high-quality professional education opportunities to public sector service delivery employees. Designed by senior leaders from the Canadian service delivery community to help you gain trust from the citizens you serve.

The 2021-2022 Annual Report is now available online.

We were pleased to have our guest speaker, Marina Gilson, Ipsos who shared the highlights of the latest Business First study. View the webinar video if you missed it.

Business First 2022 is the latest research study dedicated to examining how businesses across Canada view and experience government services. The resulting report tracks performance on key metrics, including recent service experience, and identifies existing service gaps, key drivers of satisfaction, and top priorities for service improvement.