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July 27, 2020

Citizen First Analytics

Now available, a digital and modernized online service, Citizen First Analytics, leveraging the “Common measurements tool”.

The new features of our modernised service is making it:

EasierSelf-serve online

Faster – Get your reports within minutes

Customized – True picture of your results

It’s an easy-to-use client satisfaction survey instrument that facilitates benchmarking across jurisdictions. As public-sector managers, you are quickly able to understand client expectations, assess levels of satisfaction, and identify priorities for improvement.



June 18, 2020

Webinar on COVID-19 pandemic

On June 17, 2020, ICCS partnered with IPSOS Public Affairs Canada to deliver a complimentary webinar on the COVID-19 pandemic.

Mike Colledge, President, IPSOS Public Affairs Canada provided details on COVID-19 and its impacts are evolving rapidly for all citizens and businesses in Canada and across the world. In an uncertain world, accurate and up to date knowledge matters. He then shared the latest research and analysis related to the coronavirus pandemic.



April 17, 2020

Call for nominations is open to September 30, 2020

Nominate an outstanding Canadian public sector leader who over a significant period of their career transformed the quality of citizen-centred service in their own jurisdiction and across Canada.

Presented annually, recipients of the Award must have demonstrated superior and sustained leadership that resulted in transformational change to the quality of public sector service delivery within their own jurisdiction and across jurisdictional boundaries.



March 6, 2020

2019 Heintzman Leadership Award Winner

The ICCS is proud to announce Richard Steele as the 2019 Heintzman Leadership Award winner in recognition of his substantial contribution to the promotion of, and commitment to citizen-centred service delivery in Canada.



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