Newsroom

We were pleased to have our guest speaker, Marina Gilson, Ipsos who shared the highlights of the latest Business First study. View the webinar video if you missed it.

Business First 2022 is the latest research study dedicated to examining how businesses across Canada view and experience government services. The resulting report tracks performance on key metrics, including recent service experience, and identifies existing service gaps, key drivers of satisfaction, and top priorities for service improvement.

Have you worked with an outstanding Canadian public sector leader who, over a significant period during their career, has transformed the quality of citizen-centred service in their own jurisdiction and across Canada? If so, call for nominations now open for the 2022 Heintzman Leadership Award. Deadline: September 30, 2022

We were pleased to partner with Public Digital to share their expertise on Fixing Digital Funding in Government on February 23 who shared examples of changes that governments have made to meet that challenge, and seven shifts in culture, attitude, and behaviour that are crucial for sustained digital success. To successfully design, build and sustain great digital services you need to fund them properly. Too little process to manage funding, and you won’t focus on the right priorities and you’ll duplicate effort. Too much, and you’ll suffocate innovation and condemn your existing services to gradual decline and growing risk.

The ICCS is proud to announce Richard Dalpé as the Heintzman Leadership Award winner in recognition of his substantial contribution to the promotion of, and commitment to citizen-centred service delivery in Canada.

We were pleased to partner with Public Digital to share their expertise on Open source software in public sector organizations on October 7 to learn how to give your teams greater flexibility on how they solve problems and develop services based on users’ needs.

Despite that many government bodies have struggled to really find the impact it promises. Public Digital shared the results of their global research on what it takes to create the conditions for success with open source, how that connects with the wider digital opportunity, and a capability model to help leaders invest in the right areas.