Refund Pol­i­cy

Last Updated: January 14, 2022


Refunds for Council Meeting Registrations

Everyone attending PSSDC/PSCIOC Council meetings must register for the meetings. This includes both Council members and guest observers. While observers may attend as a guest of a Council member, all observers are required to pay the full registration fee.

Cancellations must be received in writing four weeks prior to the meeting to qualify for a refund. All approved refunds are subject to an administration fee of $50.00 to offset financial charges. This fee is based on the per person registration fee for the meeting. Fees cannot be refunded for registrations cancelled if the Secretariat is advised less than four weeks prior to the meeting.

Substitutions for Council Meetings

Registrants who cannot attend an event are encouraged to exercise the option of providing a substitute participant to attend in his/her place. A written notification of a substitution must be sent to the Director, National Joint Councils ( in advance of the meetings.

If you do not cancel and do not attend, you will be charged the full registration fee. Travel and accommodation expenses are the responsibility of the meeting participant.

Refunds less than four weeks prior to the meetings are not allowed. Registrants must take into consideration that costs related to venue, food and beverage, transportation, evening events, etc. may have been finalized so therefore considerable non-refundable costs would have been incurred.

Refunds for Learning Online Workshops

Citizen First reserves the right to cancel or postpone workshops. In the event of cancellation, you will be notified via email and given the option of participation in a future offering or refund. Refund requests must be made at least 72 hrs prior to the scheduled start date.

Refunds for Online Self-Study Learning Programs

If you are withdrawing from a self-study learning program, you will need to contact the Director, Learning and Development Program ( to advise of your intent to cancel. A full refund of registration will be provided if the participant has advised the Director, Learning and Development Program of their intent to cancel 30 business days from the date of registration. Should the registrant not advise the Director, Learning and Development Program of their intent to cancel prior to 30 business days, the registration payment will not be refunded. ICCS cannot accept responsibility for changes to work commitments or personal circumstances which may interfere with participation in the program.

Refunds for Publications

Given the nature of our digital content, purchases of our publications are non-refundable.

Questions - Contact Us

If you have any questions, please contact us.

Institute for Citizen-Centred Service

18 King Street East, Suite 1400

Toronto, ON M5C 1C4