We are a not-for-profit organization dedicated to improving the service delivery experience for citizens when interacting with all levels of government.
VISION
Be the leading centre of expertise to advance citizen-centered service delivery in the Canadian public sector.
MISSION
Champion public sector service excellence by enabling and supporting pan-Canadian citizen-centric service innovation.
MANDATE
Provide a neutral platform for inter-jurisdictional collaboration and shared learning in support of the service delivery community in Canada.
Provide secretariat and strategic planning services to key senior public sector leadership teams with focus on pan-Canadian collaboration.
Measure, monitor and promote the progress of the Canadian public sector in improving citizen and business satisfaction with service delivery.
Champion citizen-centred service in the public sector and serves as a resource for best practices, publications, and tools that promote cost-effective public-sector service delivery.
