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Citizen First - Powered by the Institute for Citizen-Centred Service

Évènements à venir

  • le 16 juin 2020

    Fundamentals of Public Sector Service (CSM) (en anglais seulement)

    Delivering public sector service is unique in its requirements to balance public expectations while maintaining fiscal responsibility. In this interactive workshop, participants will learn the key elements, concepts and language of public sector service delivery, based on the CSM Body of Knowledge. Understanding the concept of outside-in service, service providers can adapt their service delivery processes to match citizens’ and clients’ expectations.

  • le 17 juin 2020

    MISA Canada 2020 MCIO Summit (en anglais seulement)

    The MISA Canada MCIO Summit brings together information technology (IT) leaders from across the municipal, provincial and federal government domains to discuss and collaborate on opportunities and issue facing the delivery of services to citizens.

  • le 17 juin 2020

    Recover and Thrive: Regulating Mobility in a Disrupted World (en anglais seulement)

    At this free webinar, experts from the public and private sectors will explore how governments can support and accelerate data sharing between transport strategists, planners and operators, while creating regulatory frameworks to safeguard privacy, data rights, and open competition. We will also consider common obstacles to data-sharing – such as those around competition, interoperability and ethics.

  • le 19 juin 2020

    Introduction to Change Management: The Online Boot Camp (Apolitical) (en anglais seulement)

    Free Boot Camp | Exclusive for Public Servants & Policymakers. Join this boot camp and learn how to anticipate change, how to react to change, and how to drive change yourself. You’ll gain an understanding of how people respond to change and how you can best support them in adapting to change, including understanding and overcoming resistance and building resilience at an individual and team level.

  • le 23 juin 2020

    Le gestionnaire de prestation de services efficace (en anglais seulement)

    Delivering public sector service is unique in its requirements to balance public expectations while maintaining fiscal responsibility. In this interactive workshop, participants will learn the competencies required of an effective service delivery manager, how to engage employees and build a culture of service in their organization.

  • le 23 juillet 2020

    New Perspectives on Healthy Public Policy — 2020 IAPPAM International Conference (en anglais seulement)

    En savoir plus sur les principales menaces émergentes pour le bien-être social et la santé publique, telles que l'aggravation des inégalités sociales et le changement climatique, nécessitent une action politique innovante et transversale.

  • le 16 août 2020

    IAPC 2020 — Forger l’avenir

    Ordre du jour à suivre - sauvegarder la date

  • le 16 août 2020

    Association of Municipalities Ontario AGM and Annual Conference (en anglais seulement)

    The Shaw Convention Centre and Westin Hotel, Ottawa

  • le 18 octobre 2020

    CPA Canada Public Sector Conference 2020

    If you’re a senior financial professional in the public sector or work for a not-for-profit that follows PSAB standards, this annual event in the nation’s capital is the place to be.

  • le 20 octobre 2020

    Conférence sur les collectivités durables de la FCM

    Joignez-vous aux dirigeants locaux de partout au pays pour réseauter avec vos pairs et les praticiens du milieu, explorer de nouvelles tendances comme des pratiques éprouvées et faire l’expérience du plus important événement en matière de développement durable au Canada.

  • le 25 octobre 2020

    MISA Ontario 2020 Infosec Conference & Trade Show

    SAVE THE DATE: Municipal IT security professionals, at all levels, can look forward to hearing directly from municipalities on the issues they experience and learn from each other the direction they need for their future strategies.