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Honouring outstanding leadership and the promotion of citizen-centred service in the Canadian public sector.
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PSSDC and PSCIOC is a unique model of all levels of government working together to improve service delivery.
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Find out how citizens and businesses view public sector services at all levels of government.
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Compare and benchmark client satisfaction levels within your organization.
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Citizens First 2023 Now Available

A detailed report providing an analysis of how users of government services rate their experiences and what they expect from public sector service providers.

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Artificial Intelligence: Myths and Misconceptions - Joint Councils’ Executive Report October 2023

This report includes the following: Debunking Common AI Myths; Myth 1: AI Will Surpass Human Intelligence Soon; Myth 2: AI Can Make Ethical Decisions; Myth 3: AI is an Independent Actor; Conclusion: Towards an Informed Policy Framework on A.

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Why is citizen-centred service unique?

In a citizen-centred approach, citizen satisfaction becomes the criterion for success, and the basis for results measurement in public sector service delivery.

Citizen-centred explained

Research and Publications

Download the latest research studies to find out how citizens and business view public sector services at all levels of government.

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Measure and Benchmark

Measure and benchmark your public sector organization and programs to identify and implement good practices. Use research-supported methodologies to get the competitive advantage needed to improve service delivery of your organization

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Learning and Training

Flexible training options on excellent service delivery. Support your team while improving the service delivery experience your organization provides.

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Joint Councils

PSSDC and PSCIOC is a unique model of all levels of government working together to improve service delivery. As a neutral Federal, Provincial, Territorial, and Municipal platform for collaboration, we provide support services to the Public Sector Service Delivery Council and the Public Sector Chief Information Officer Council.

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