Citizen First - Powered by the Institute for Citizen-Centred Service

and Publications

NEW Business First 2021 * Sign up to participate

NEW Citizens First 2020 * Get your copy

Find out how citizens and business view public sector services at all levels of government.

Learn more

and Benchmark

Compare and benchmark your organization’s user satisfaction.

Use research-supported methodologies to get the competitive advantage needed to improve service delivery of your organization.

Learn more

and Training

Flexible training options on excellent service delivery.

Support your team while improving the service delivery experience your organization provides.

Learn more


Unique model of all levels of government working together to improve service delivery.

As a neutral Federal, Provincial, Territorial, and Municipal platform for collaboration, we provide support services to the Public Sector Service Delivery Council and the Public Sector Chief Information Officer Council.

About the Councils

Upcoming Events

  • October 25, 2021
    2021 MISA Ontario InfoSec Virtual Conference and Trade Show

    The Municipal Information Systems Association, Ontario (MISA Ontario) InfoSec Conference will take place from October 25 - 27 with one full training day and 2 concentrated afternoons of interactive workshops, specialized sessions, engaging roundtable discussions, and several networking opportunities.. This is a unique opportunity to get direct knowledge from other municipalities on their approach to cybersecurity and gain insight into security issues, trends and case studies from industry experts.

  • November 2, 2021
    FWD50 2021 — Use technology to make society better for all.

    Since 2017, we’ve pushed the boundaries of what’s possible for a digital government conference, both online and off—and this year is no exception. With over 100 speakers from 20 countries, an extended lineup of workshops and book clubs, and plenty of new surprises up our sleeves, we can’t wait to take the covers off this year’s event in just a few short weeks!

View More Events