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Heintzman Leadership Award

Honouring outstanding leadership and the promotion of citizen-centred service in the Canadian public sector.
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Councils

PSSDC and PSCIOC is a unique model of all levels of government working together to improve service delivery.
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Research and Publications

Find out how citizens and businesses view public sector services at all levels of government.
Measure and Benchmark

Compare and benchmark client satisfaction levels within your organization.
Learning and Training

Flexible training options and certifications centered on service delivery excellence.

Policy and Service Conference: Delivering Impact Through Collaboration

Join thousands in networking & discovering collaborative strategies that can transform your work! This conference will explore the latest trends on how policy development and service design intersect to meet public needs effectively.

Citizens First 2023 - how citizens rate government services

A detailed report providing an analysis of how users of government services rate their experiences and what they expect from public sector service providers.

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Joint Councils

PSSDC and PSCIOC is a unique model of all levels of government working together to improve service delivery. As a neutral Federal, Provincial, Territorial, and Municipal platform for collaboration, we provide support services to the Public Sector Service Delivery Council and the Public Sector Chief Information Officer Council.

Councils

Why is citizen-centred service unique?

In a citizen-centred approach, citizen satisfaction becomes the criterion for success, and the basis for results measurement in public sector service delivery.

Citizen-centred explained

Research and Publications

Download the latest research studies to find out how citizens and business view public sector services at all levels of government.

Research & Publications

Measure and Benchmark

Measure and benchmark your public sector organization and programs to identify and implement good practices. Use research-supported methodologies to get the competitive advantage needed to improve service delivery of your organization

Measure & Benchmark

Learning and Training

Flexible training options on excellent service delivery. Support your team while improving the service delivery experience your organization provides.

Learning and Training

Upcoming events

Conferences, workshops and learning events for public servants.

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