Defining Bias In AI and Government Service Delivery - Joint Councils’ Executive Report August 2023

This report includes the following: • Importance of Defining Bias In AI and Government Service Delivery • Identifying Types and Sources of Bias in AI • The Intersection of Bias and Ethics in AI within Government • Strategies and Measures to Mitigate Bias • Future Outlook: Opportunities, Challenges, and Recommendations

Why is citizen-centred service unique?

In a citizen-centred approach, citizen satisfaction becomes the criterion for success, and the basis for results measurement in public sector service delivery.

Citizen-centred explained

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Joint Councils

PSSDC and PSCIOC is a unique model of all levels of government working together to improve service delivery. As a neutral Federal, Provincial, Territorial, and Municipal platform for collaboration, we provide support services to the Public Sector Service Delivery Council and the Public Sector Chief Information Officer Council.

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