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Citizen First - Powered by the Institute for Citizen-Centred Service

Research
and Publications

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Find out how citizens and business view public sector services at all levels of government.

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Measure
and Benchmark

Compare and benchmark your organization’s user satisfaction.

Use research-supported methodologies to get the competitive advantage needed to improve service delivery of your organization.

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Learning
and Training

Flexible training options on excellent service delivery.

Support your team while improving the service delivery experience your organization provides.


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Councils

Unique model of all levels of government working together to improve service delivery.

As a neutral Federal, Provincial, Territorial, and Municipal platform for collaboration, we provide support services to the Public Sector Service Delivery Council and the Public Sector Chief Information Officer Council.

About the Councils

Upcoming Events

  • November 30, 2021
    Modifying Behaviour through Policy – Live Training

    This training seminar will examine the most effective approaches to delivering change in individual or group behaviour through policy interventions. Political imperatives and the need for rapid action can mean the deep psychological level on which the public respond to new policy interventions can be overlooked, misunderstood, or even omitted. Yet policy interventions that do not take account of public attitudes and behaviours are likely to under-deliver or fail. The seminar will look into generic and specific behavioural and psychological issues that need to be built into your policy formulation, development and delivery when you are seeking maximum effectiveness.

  • December 7, 2021
    Off the shelf and on the money: tech buying frameworks

    Over the last decade, civil service digital and commercial leaders have begun introducing technology buying frameworks – curating lists of pre-approved tech suppliers, products and services to aid purchasing across government. As countries shift towards platform services and SME procurement, such frameworks are becoming more common and better used: spending through the UK’s digital frameworks, for example, rose by a record £800m (US$1.1bn) to £3.2bn (US$4.4bn) in 2020-21.

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