Upcoming ICCS workshops

Learning and Training

• Certified Service Manager
• Certified Service Professional
• Train the Trainer Program
• Individual modules
  • Citizen-Centred Service Design
  • Becoming Citizen-Centric
  • Public Service Delivery Fundamentals
  • Listening to and Understanding Citizens
  • Continuous Service Improvement
  • Becoming an Inclusive Leader
  • Building Service Culture
  • Effective Service Delivery Management
• Upcoming ICCS workshops
  • Certified Service Professional, October 17 & 18, 2023 ($195.00 plus applicable taxes)
  • Designing Service Standards, November 1^st & 2^nd, 2023 ($195 plus applicable taxes)
  • Service Improvement Planning, October 25^th & 26^th, 2023 ($195 plus applicable taxes)
  • Project Management for Service Delivery workshop, November 20^th, 21^st, 22^nd & 23^rd, 2023 ($395 plus applicable taxes)
• Upcoming events