Easy-to-use online tool to survey citizens – let this tool do the analysis for you and get:

• precise performance metrics of your service from structured and unstructured data (what they think)
• feedback and data to understand citizen expectations and levels of satisfaction on their experience
• quick analysis with the purpose of getting the key drivers to improve service delivery

Easy as 1 - 2 - 3

Benchmark

• compare results to those of peer organizations across different jurisdictions, industries, service categories and client types
• identify areas of underperformance

Identify drivers and priorities

• get specific service dimensions that matter the most to your clients
• identify key priorities that enables effective planning for service improvement
• increase client satisfaction in the short and long term

Text Analysis

• get beyond quantitative data
• drill down deeper by analyzing textual input
• identify new and emerging problem areas
• know the issues affecting specific segments of population