Citizen First Analytics - Why use it

Excellent service delivery experience and improving satisfaction of those who use your government services makes good business sense. Here’s why - it helps you to:

  • Increase trust in your organization
  • Find cost-saving measures by better utilizing all service channels
  • Improve the channels citizens prefer, which will foster better engagement with your programs and services, and more
  • Ensure that your target audience benefits from your programs and services
  • Improve your clients’ overall service experience
  • Improve internal operations

Conduct survey research and in-depth analysis of the results will help you to:

  • Measure the performance of your public sector organization and programs and compare it with that of others through benchmarking
  • Assess your progress and identify priorities for further improvement
  • Identify and implement good practices
  • Understand client expectations
  • Discover performance improvements

How do you make this happen? Online access at your fingertips, to:

  • Get analysis on what you’re doing well and areas needing improvement
  • Understand client satisfaction on a wide variety of service delivery channels and elements
  • Compare your survey results to those of your peers
  • Learn about your performance
  • Identify the key service satisfaction drivers and gaps