After collecting feedback from your clients, you can upload the results to the CF Analytics database in just a couple of easy steps.
You will have the ability to connect your data to the ICCS benchmarking database, or build your own, customized benchmarking database.
After uploading the data to CF Analytics, you will be able to take advantage of various analytical options allowing you to:
Track your organization’s performance across the customer service journey and to do it for various segments of your client base; identify key drivers and client sentiments, as well as explore new and emerging service issues.
A comprehensive report generated using Citizen First Analytics will identify service gaps, priorities for improvement, and themes suggested via open-ended responses that can then be easily translated into:
Immediate improvements of client experience (short-term) and broader action plans designed to respond to emerging issues, trends and sentiments with the aim of achieving a sustainable increase in client satisfaction levels (medium- and long-term).