Common Measurements Tool

The Common Measurements Tool (CMT) is a survey instrument built specifically for the public sector that can be used across the full range of service areas, service channels, and client types. Its standardized methodology allows not just for effective performance measurement but also for direct comparisons between different organizations.

Municipalities can take advantage of the Municipal Common Measurements Tool, a version of the instrument developed specifically for their level of government.

It was first developed more than 20 years ago and has been validated and improved over the years through use across the Canadian Public Sector and internationally.