The complexity of the issues that we face today require diversity in all its forms for organizations to adapt, change, and survive.
This module will give you the opportunity to apply a diversity and inclusion lens more intensely to the concepts that are central to service excellence, examine the crucial role that an inclusive leader plays in bridging service culture to service climate, and enable you to leverage your team’s diversity to get to the next level of organizational performance and team effectiveness.
Learners can expect to:
Today's public service is in need of diverse teams that can bring a range of perspectives and insights into how services are designed, implemented and delivered. Learn how to create an inclusive culture and climate through effective leadership, overcome common challenges to fostering diversity, and create teams that reflect all Canadians. *All refunds subject to a 3% administrative fee