Help your public-sector organization shift it's culture towards a citizen-centric approach to service.
This self-guided course will introduce learners to the concept of citizen-centric service, why it's important, and how to use this approach in the design, improvement, and delivery of all your services. Lessons will focus on:
Upon completion of this course, learners will acquire:
Shift the way you think about service delivery whether you provide internal or external service in the public sector. Discover what a best in class service experience looks like from a citizens and businesses perspective.